Senior Claims Digital Enablement Specialist

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

In this role you will be responsible for supporting delivery across Prudential Singapores claims digital enablement initiatives translating claims business needs into clear testable requirements and ensuring smooth end-to-end delivery. The role partners closely with Claims operations product technology and cross-functional teams to implement strategic business initiatives regulatory changes and claims transformation projects that improve claims process efficiency operational readiness service delivery and customer experience across the claims journey.

Job Description:

1. Business Analysis & Functional Ownership

• Drive requirements gathering functional analysis and documentation across assigned claims initiatives includingbusiness requirement documentation functional specifications user stories businessrulesand process flows.

• Gather end-to-end requirements across customeragentand internal claims journeys ensuring requirements are completeaccuratetestableand aligned to business outcomes.

• Leadrequirementwalkthroughs clarifications andsign-offswith Claims operations technology and other cross-functional stakeholders.

• Partner stakeholders to evaluate solution options clarify expected functionalbehaviourand translate claims business needs into implementable solutions.

• Act as a claims domain SME with a strong understanding of claims processes operational scenarios systembehavioursand downstream dependencies.

2. Delivery Testing & Operational Readiness

• Assess change impacts across claims and integrated systems and align stakeholders on scope dependenciesrisksand downstream operational implications.
• Support delivery readiness including UAT planning test scenario review test outcome validation and defect triage.

• Supportoperationalisationactivities including drafting or updating SOPs user guides training materials knowledgetransferand stakeholder walkthroughs.
• Support release execution post-deployment verification and early-life stabilisation / hypercare with Claims business and technology teams.

• Work with relevant teams to embed new capabilities into BAU including exception handling supportprocessesand post-launch improvement actions.

3. Stakeholder Leadership Governance & Continuous Improvement

• Actively engage stakeholders track decisions surface risks/issuesand drive follow-through across assigned workstreams.

• Bridge Claimsbusinessand technology teams to enabletimelydecisions clear communication and disciplined execution.

• Partner working-level stakeholders and the Team Lead to shape andprioritisework requests / backlog items including business problem statements impactassessmentsand dependencies.

• Ensure requirements anddeliveryartefacts align with internal governance operational controls and relevant regulatory / policy constraints.
• Identifyand drive improvements in claims processes customer journeys documentation standards and delivery practices to enhance efficiency quality and customer centricity.

Who we are looking for:

Competencies & Personal Traits

• Strong analytical and problem-solving skills.
• Proactive adaptable and able to manage multiple priorities.
• Excellent stakeholder management and communication skills.
• Detail-oriented with a strong focus on quality and execution.
• Collaborative team player with a continuous improvement mindset.

Work Experience

• 46 years of experience in business analysis digital enablement process improvement or transformation roles.
• Experience in insurance or financial services preferably with exposure to Claims operations.
• Hands-on experience delivering system enhancements digital projects or process transformation initiatives.
• Familiarity with requirements gathering testing change implementation and stakeholder management.
• Experience working with cross-functional teams across business and technology environments.

Education

• Diploma or Degree in Business Information Systems Computer Science or a related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.