Senior Associate, Knowledge & Workflow Innovation

Job Summary

Exchange Operations (EXO) at Singapore Exchange is building a new capability to systematically convert operational knowledge into structured reusable assets and embed them into intelligent workflows powered by enterprise AI. This shift requires moving beyond traditional process optimisation toward codifying institutional knowledge and enabling AI-driven execution at scale.

We are seeking high-potential individuals for the role of Associate / Senior Associate Knowledge & Workflow Innovation to help drive this transformation. This is not a traditional operations role. It sits at the intersection of operations data and technology and focuses on redefining how work is performed rather than executing the work itself.

You will work closely with domain experts across trading clearing settlement and depository operations to map workflows codify knowledge and design intelligent agent-enabled operation systems that redefine how work is structured and executed.

Job Responsibilities

You will play a central role in transforming tacit operational knowledge into structured executable systems.

• Knowledge Mapping & Structuring
  Analyse and document end-to-end operational workflows including decision rules inputs outputs and exception handling. Translate domain expertise into clearly defined units of knowledge that can be reused and scaled.
• Workflow Decomposition & Standardisation
  Break down complex operational processes into modular components such as tasks rules and decision points. Identify opportunities to standardise workflows across teams and reduce variability.
• AI Workflow & Agent Design
  Partner with business and technology teams to design AI-enabled workflows including skills and multi-step process flows that can be executed by enterprise agents. Define logic control points and escalation paths.
• Continuous Process Innovation
  Identify inefficiencies duplication and manual dependencies in current processes and redesign them for scalability automation and control. Drive improvements that enhance productivity and reduce operational risk.
• Knowledge Lifecycle Management
  Maintain and update knowledge assets as processes evolve. Ensure consistency of logic and standards across teams and prevent fragmentation of workflows.
• Collaboration with Technology Teams
  Work closely with Technology to ensure workflows are properly integrated with enterprise systems data sources and agent orchestration platforms.

Job Requirements

• Bachelors degree in Finance Business Engineering Science or a related discipline
• 25 years of experience for Senior Associate in roles such as:
• Operations (exchange banking clearing settlement)
• Process improvement / transformation
• Business analysis / product / project roles
• Strong analytical thinking and ability to break down complex processes into structured components
• Demonstrated ability to work across functions and manage ambiguity
• Interest in AI workflow automation or digital transformation (prior experience is advantageous but not required)
• Strong written and verbal communication skills

What We Are Looking For

We are looking for individuals who think differently about work.

• You are naturally inclined to ask: How should this process work not just How do we execute it
• You are structured in your thinking and able to translate complexity into clarity
• You are curious about how AI can transform operations beyond surface-level use cases
• You are comfortable working in an evolving environment where roles and responsibilities will continue to develop

Why This Role Matters

This role is critical to building the foundation of an AI-augmented EXO. The success of this transformation depends not on technology alone but on the ability to capture structure and operationalize knowledge at scale.

You will be part of a pioneering effort to:

• Redefine operational roles in a post-AI environment
• Build reusable and scalable knowledge systems
• Enable a future where AI agents perform real operational work supported by human judgment and oversight

Career Opportunity

This role offers a unique pathway into emerging areas such as:

• AI-enabled operations and workflow design
• Digital transformation and operating model innovation
• Product and platform thinking within an enterprise context

High-performing individuals will have opportunities to grow into roles such as AI Product Manager Knowledge Lead Transformation Lead or Domain Architect within EXO and beyond.