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Senior Area Service Professional
Job Location:
Monthly Salary:
Posted:
10 August 2026 (16 hours ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB DESCRIPTION:
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Abbott Core Diagnostics
Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
As the Senior Technical Service Specialist (Senior Area Service Professional) you will be responsible for Level 3 service operations for laboratory instruments and automation hardware. This role involves troubleshooting customer engagement data analysis and cross-functional collaboration to ensure high-quality service delivery and continuous improvement.
What Youll Do
Develop technical expertise with a foundational understanding of laboratory operations and commonly used laboratory hardware.
Lead Level 3 technical support for Abbott instruments and automation hardware-related products ensuring timely resolution in alignment with Global Service Guidance.
Support field investigations and escalations including on-site investigations troubleshooting activities and technical studies.
Conduct customer entrance interviews to assess needs and manage expectations within defined service parameters.
Identify critical process gaps and recommend improvements to enhance cross-functional workflows and service delivery.
Ensure adherence to regulatory and quality standards during service activities and promote best practices in ticket documentation.
Thrive in a fast-paced matrixed and geographically diverse organization demonstrating adaptability and initiative.
Set clear goals and provide constructive feedback to foster collaboration and drive business outcomes.
Deliver clear concise and fact-based verbal and written communications to executive leadership peers and cross-functional teams.
Champion quality lean methodologies and structured problem-solving across the service organization and in collaboration with other departments.
Establish a well-defined cadence with APAC Service Managers to drive Cost of Service (COS) reduction utilizing tools and analytics while supporting the achievement of global financial goals.
Lead Level 3 technical support for Abbott instruments and automation hardware-related products ensuring timely resolution in alignment with Global Service Guidance.
Support field investigations and escalations including on-site investigations troubleshooting activities and technical studies.
Conduct customer entrance interviews to assess needs and manage expectations within defined service parameters.
Identify critical process gaps and recommend improvements to enhance cross-functional workflows and service delivery.
Ensure adherence to regulatory and quality standards during service activities and promote best practices in ticket documentation.
Thrive in a fast-paced matrixed and geographically diverse organization demonstrating adaptability and initiative.
Set clear goals and provide constructive feedback to foster collaboration and drive business outcomes.
Deliver clear concise and fact-based verbal and written communications to executive leadership peers and cross-functional teams.
Champion quality lean methodologies and structured problem-solving across the service organization and in collaboration with other departments.
Establish a well-defined cadence with APAC Service Managers to drive Cost of Service (COS) reduction utilizing tools and analytics while supporting the achievement of global financial goals.
Requirements
Bachelors degree in Engineering Electrical Engineering Mechanical Engineering Medical Technology or Biochemistry preferred.
Foundational understanding of instrument hardware and/or engineering principles with a strong interest in expanding expertise in laboratory instruments and systems.
Proficient in Microsoft technologies including Windows virtualization MS Visio and other Microsoft Office applications.
Fundamental knowledge of Power BI is welcomed and considered an advantage.
Familiarity with industry-standard communication protocols such as ASTM HL7 and other proprietary protocols.
Strong analytical thinking and a curious mindset with the ability to explore data identify patterns determine root causes and uncover opportunities for improvement.
Excellent interpersonal and influencing skills with a demonstrated ability to work effectively in cross-functional and collaborative team environments.
Ability to develop advocate for and implement new ideas and approaches that drive continuous improvement.
Foundational understanding of instrument hardware and/or engineering principles with a strong interest in expanding expertise in laboratory instruments and systems.
Proficient in Microsoft technologies including Windows virtualization MS Visio and other Microsoft Office applications.
Fundamental knowledge of Power BI is welcomed and considered an advantage.
Familiarity with industry-standard communication protocols such as ASTM HL7 and other proprietary protocols.
Strong analytical thinking and a curious mindset with the ability to explore data identify patterns determine root causes and uncover opportunities for improvement.
Excellent interpersonal and influencing skills with a demonstrated ability to work effectively in cross-functional and collaborative team environments.
Ability to develop advocate for and implement new ideas and approaches that drive continuous improvement.
Location:
This position is based in Singapore Duo Tower.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
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The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 20 % of the Time
MEDICAL SURVEILLANCE:
Yes
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Senior IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
