Senior Analyst- Broking

• Client Relationship Management

  Working as part of the team you are responsible for day-to-day servicing to a portfoliooflargecorporateandinternationalclientsandensuringtimelydeliveryofhigh- quality service

• Service Delivery

• Ensure timely and accurate processing of endorsements certificates invoices and policy documents.

• Monitor service levels and client satisfaction resolving issues proactively.

• Understand clients business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

• Strategic Support

• Assist in developing client strategies and proposals

• Support cross-selling initiatives and identify opportunities for expanding services

• Compliance & Documentation

• Maintain client data files service records and meeting minutes in accordance with Willis Excellence Model standards

• Ensure adherence to local regulatory requirements and WTWs guidelines and procedures

• Program Coordination

• Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.

• Athoroughunderstandingandanexpertrealtimeuserforallrelevantdocumentation/ processing systems

• Developingandmaintaininggeneralknowledgeandexperienceofthe(re)insurancemarket as a whole recognise and explain trends general carrier capabilities and competitiveness.

• Constantly keeping abreast of insurance product developments

• Coordinate and collaborate with specialists consultants industry experts and other critical teammembersacrossWTWsegmentsandgeographiestobringthefullcapabilitiesofWTW to the client and ensure a streamlined client experience

• Abilitytounderstandaclientorprospectsbusinesssituationsopportunitiesproblems and key issues

• HoldBCP PGI and ComGI certification

• Ability to work under time pressure to ensure prompt service delivery

• Prepare client and prospect presentations

• Independentandself-motivatedindividualwhoconsistentlystrivetodeliverthebestforWTW s clients

• May hold regulatory licenses permissions and technical or other requirements

  applicable under local legislation

• In the absence of such will be aware of and adhere to relevant regulations

Equal Opportunity Employer