SEA Service Support and Sales Administrator

The SEA Service Admin and Service Sales will lead and enhance service administration and backend operations across Southeast Asia using DHR Lean principles. The role focuses on achieving operational metrics optimizing resources and delivering timely reports. Key responsibilities include establishing standardized service support processes collaborating with sales operations to drive business growth managing dealer service teams effectively and significantly improving customer satisfaction.

This position reports to the Head of Service for SEA & TW and is part of the Service Organization covering Southeast Asia with regional travel.

In this role you will have the opportunity to:

• Manage Service Operations: Oversee end-to-end service contract management warranty and repair coordination billing service calls and preventive maintenance scheduling.
• Support Business and Process Excellence: Handle service quotations inventory and inquiries; document backend processes; and ensure data accuracy through SAP and SFDC.
• Drive Growth and Continuous Improvement: Conduct service pricing reviews support service sales initiatives and perform data analysis to enhance service performance and customer satisfaction.

The essential requirements of the job include

• Minimum 2 years of service management experience in aftersales service admin delivery and service sales function
• Good language skill in both English and Chinese

It would be a plus if you also possess previous experience in:

• Aftersales Service in healthcare or life sciences industry.
• Knowledge of Leica or other microscopy products.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• As and when required.

Leica Microsystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .