Regional Customer Officer, APAC

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

The Opportunity

The AVP Regional Customer Officer APAC is the senior regional leader responsible for translating Commvaults global customer strategy into measurable business and customer outcomes across APAC. As the executive responsible for Customer Experience Sales Engineering and Professional Services this role ensures a seamless end-to-end customer journey that accelerates customer value strengthens retention and expansion and supports regional growth.

Reporting to the Global Chief Customer Officer and the Vice President Sales APAC the Regional Customer Officer serves as a key member of the APAC Senior Leadership Team partnering across the business to align customer strategy with regional priorities while ensuring customer insights influence global strategy and innovation.

The successful candidate is a forward-looking leader who leverages AI automation and data-driven insights to improve decision-making scale customer engagement optimize service delivery and enable teams to deliver exceptional customer outcomes.

How You Will Make an Impact

• Serve as a key member of the APAC Senior Leadership Team shaping regional strategy and driving business growth through customer excellence.

• Build trusted executive relationships with strategic customers and ensure their voice informs regional execution and global strategy.

• Lead APAC Sales Engineering and Professional Services while partnering closely with Customer Success to deliver a seamless customer lifecycle.

• Develop and execute regional customer strategies that improve customer satisfaction adoption retention expansion and advocacy.

• Align customer-facing functions with Sales Marketing Product Management Operations and other cross-functional teams to deliver a differentiated customer experience.

• Leverage market insights customer feedback and operational metrics to drive strategic decisions and continuous improvement.

• Define and monitor KPIs that measure customer health operational excellence and business growth.

• Champion the adoption of AI automation and intelligent workflows to accelerate time-to-value personalize customer engagement improve service delivery and enable data-driven decision-making.

• Foster a culture of accountability innovation collaboration and continuous improvement across the regional organization.

What You Will Bring

• Proven executive leadership experience in Customer Experience Customer Success Sales Engineering Professional Services or a related customer-facing function.

• Demonstrated success leading high-performing cross-functional teams in a complex matrixed environment.

• Strong understanding of enterprise software sales and customer lifecycle management.

• Exceptional executive communication relationship-building and influencing skills.

• Strategic mindset with the ability to translate data and customer insights into measurable business outcomes.

• Demonstrated ability to leverage AI automation and analytics to improve productivity enhance decision-making and scale customer and business outcomes.

• Global perspective with experience leading across diverse cultures and markets.

• Bachelors degree in Business Computer Science Marketing or a related discipline; MBA preferred.

Leadership Competencies

• Customer-first leadership

• Strategic and enterprise thinking

• Executive influence and collaboration

• Talent development and coaching

• AI-enabled innovation and continuous improvement

• Results orientation and accountability

• Integrity and growth mindset