Program Director – Enterprise Transformation

Huron is a global consultancy that collaborates with clients to drive strategic growth ignite innovation and navigate constant change. Through a combination of strategy expertise and creativity we help clients accelerate operational digital and cultural transformation enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

Key Responsibilities:

Program Ownership

• Define and own the end-to-end program strategy roadmap governance structure and execution plan
• Translate business priorities into a sequenced executable delivery model across all workstreams
• Own all key trade-offs across scope timeline resources and risk
• Maintain alignment between strategy plan execution and outcomes

Integrated Delivery Leadership

• Lead a multi-stream transformation spanning CRM CDP enterprise integrations business process redesign and AI/analytics enablement
• Orchestrate and actively manage crossstream dependencies milestones and critical paths to ensure cohesive ontrack delivery

Execution & Control

• Drive delivery from design through deployment (build SIT UAT go-live)
• Establish and run tight program governance and execution cadence
• Actively manage risks issues and dependencies with real-time intervention
• Ensure delivery timelines and milestones are met without compromising quality

Business Adoption & Change

• Drive adoption across frontline and business teams (sales service marketing)
• Ensure new capabilities are embedded into day-to-day workflows
• Lead business readiness training and process alignment
• Prevent go-live without usage outcomes

Stakeholder & Decision Leadership

• Align senior stakeholders across business and technology functions
• Lead governance forums and drive clear timely decision-making
• Resolve cross-functional conflicts and competing priorities

Vendor & Partner Management

• Own performance of implementation partners and vendors
• Enforce accountability on delivery quality and outcomes
• Ensure partners operate as an integrated part of the program

Operational Delivery in Live Environment

• Deliver transformation within a live business-critical environment
• Balance speed stability and operational continuity
• Anticipate and mitigate business disruption risks

Financial & Risk Management

• Manage programlevel budgets forecasts and financial controls
• Proactively identify assess and mitigate programlevel risks and issues
• Ensure escalation paths are clear and effective with a strong pathtogreen mindset

Governance & Continuous Improvement

• Define and maintain program governance frameworks cadence and artifacts
• Monitor program performance and benefits realization against strategic objectives
• Continuously improve program execution through lessons learned and best practices

Position Requirements:

Required Experience

• 15 years of experience leading enterprise-scale transformation programs
• Proven track record of delivering complex multi-stream programs across business and technology
• Experience operating in complex high-stakes environments (for ex- hospitality gaming financial services)
• Strong program governance risk dependency and stakeholder management capability

Preferred Experience

• Experience delivering CRM Customer 360 Customer Data Platform (CDP) or similar customer/data-led transformation programs
• Experience leading programs in APAC or Singapore-based regional hubs

Education Background

• Bachelors degree from a recognized university in Business Engineering Information Technology Project Management or related discipline.
• Professional certification in Project Management (for example PMP PgMP Agile or equivalent) is preferred.
• Postgraduate qualifications such as an MBA or Masters degree (for example in Business or Project Management) will be an advantage.

Position Level

Country