Product Lead Senior Manager

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Purpose of the Role

Provide global leadership and end-to-end accountability for the digital product portfolio driving strategy execution and performance to deliver measurable commercial and operational outcomes.

Translate digital capabilities into tangible business valueaccelerating revenue growth increasing customer adoption and driving operational efficiencywhile positioning digital products as a core driver of competitive advantage.

Key Responsibilities

• Own the global digital product portfolio including iCON Quote & Book and RMS (Rate Management System) with full accountability for performance adoption and return on investment

• Define and execute the product strategy and roadmap ensuring alignment with commercial priorities and measurable business outcomes

• Lead end-to-end product development and delivery ensuring scalability flexibility and strong ownership of intellectual property

• Drive digital revenue performance increasing bookings conversion rates and customer engagement across digital channels

• Lead global rollout and adoption across APAC EMEA and the Americas balancing global consistency with regional relevance

• Embed change and drive adoption at scale establishing structured training programmes champion networks and continuous feedback loops

• Continuously optimise product performance through data-driven insights user feedback and analytics

• Ensure alignment with operational and commercial realities delivering practical user-centric solutions that integrate seamlessly into the business

• Establish product governance and prioritisation frameworks balancing competing demands across regions and functions

• Drive key strategic decisions including build vs. buy investment prioritisation and sequencing of delivery

• Optimise resource allocation maximising speed impact and returns across the digital portfolio

Experience & Qualifications

• Proven leadership experience in digital product management within logistics supply chain or a related industry

• Demonstrated success in building scaling and commercialising digital platforms at regional or global levels

• Strong commercial acumen with experience owning or influencing P&L or revenue-generating products

• Deep understanding of modern product development approaches including low-code platforms (e.g. Mendix)

• Ability to translate complex operational processes into scalable user-focused digital solutions

• Track record of leading transformation navigating ambiguity and delivering results in complex environments

• Strong stakeholder leadership with the ability to influence across regions functions and seniority levels

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

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