Platform Operations Executive

Hands-on operational role responsible for running a commodity trading/B2B commerce and price discovery platform during Asian trading hours. Combines real-time platform operation participant support and platform testing with client engagement across Asian commodity markets. 

Responsibilities 

Platform Operations 

• Operate and monitor live trading sessions during Asian hours ensuring the platform runs within defined parameters and managing handover to/from the London desk. 
• Provide first-line participant support during Asian trading hours resolving queries on order handling connectivity and platform functionality in real time. 
• Manage trade facilitation desk execute instructions on behalf of customers encourage market participants to place bids and offers on the platform to build visible liquidity inform market participants of activity on the platform. 
• Monitor volatility controls and escalate breaches immediately. 
• Escalate observations of unusual or suspicious trading activity to Compliance. 

Market Development Support 

• Build and maintain working-level relationships with Asian market participants producers converters traders to drive platform adoption. 
• Deliver product demonstrations platform walkthroughs and training to Asian prospects and participants. 
• Gather and document market intelligence participant feedback competitive dynamics trading behaviour and feed it back to London in a structured format. 
• Coordinate with the London-based counterpart on cross-regional handovers participant coverage and global pipeline. 

UAT & Platform Testing 

• Support business UAT activities for platform upgrades and new features executing test scripts logging defects and validating fixes across Asian trading hours and participant scenarios. 
• Test Asian-specific platform configurations (trading hours participant profiles connectivity) prior to go-live and major releases. 
• Coordinate with Technology and the London desk on release schedules and rollout verification. 

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are open-minded curious resilient solutions-oriented and committed to promoting equality then read on.

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fast-paced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• 25 years in commodity trading operations exchange operations venue support or commodity sales/business development in Asia. 

• Working knowledge of Asian commodity markets. 

• Mandarin language skills essential; other Asian languages desirable. 

• Familiarity with trading platforms auction mechanisms or commodity exchanges. 

• Experience with UAT or platform testing in a trading environment is desirable. 

• Comfortable operating across time zones and cultures with strong interpersonal skills. 

• Self-starter who can work independently while coordinating with a global team. 

If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process please inform us so we can make the necessary arrangements.

Reward and benefits at Fastmarkets

We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards youll have access to a range of core benefits and a flexible allowance giving you the freedom to tailor your package to suit your lifestyle wellbeing and financial priorities. We know that everyones needs are different so weve designed our benefits to support our diverse global team wherever theyre based.

Specific benefits may vary by country and role.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time