Operator Success Manager

OPERATOR SUCCESS MANAGER HYBRID SINGAPORE

Travel obsessed Big tech fan Hey youre in good company. If you want to be part of the industry that makes the world go round then look no further.

Travelport is the brains behind lots of your travel bookings- plane car or hotel. Our technology is used to book that magical holiday infamous long-awaited bucket list trip or that overdue school reunion. While we cant solve mosquito bites or lost luggage we can simplify a lot of the technical parts of travel and were looking for the best thinkers to help us do it.

Were hiring right now for aOperator Success Manager ! Search for #LifeatTravelport on LinkedIn and hear from our amazing team.

What does a great Operator Success Manager do

A great Operator Success Manager is very self-motivated and capable of working very autonomously whilst being part of a globally dispersed team who supports our Operator partners.

The Operator Success Manager must think of themselves as a problem solver fixer coordinator and the key operational liaison between all Travelports internal teams and departments and our on the ground Operator partner teams who sell train support and manage Travelport customers in Operator managed countries.

Responsibilities:

• Own the operational relationship with all allocated Operators using regular meetings to grow and strengthen relationship aiming for position of trusted advisor.
• Guide Operators on all operational processes & templates championing best practice always.
• Contribute to the accurate production of Operator Commission Statements by tracking / verifying product counts and where appropriate facilitate Commercial Finance Process 7 (CFP7).
• Where self-service is not available manage process relating to system credentials product enablement etc.
• Act as a point of escalation for all non-commercial issues that sit outside of the standard incident escalation would include but not be limited to items related to airline product roll out product utilization etc.
• Identify operational and process trends of items hindering growth within own region assess through collaboration if these same challenges exist in other regions and then work on ways to remove these growth barriers.
• Act as a regional (or global as appropriate) champion for centrally delivered projects e.g. product roll out (alongside Programme Manager in some instances).
• Be a point of connection for Operators to other key (non-commercial) support teams e.g. Product Commercial Operations Enablement Training to facilitate delivery to Operators from these teams as needed.
• Work in collaboration with other OSMs to identify and implement ways to drive enhanced efficiency and improve the Operator experience e.g. opportunities to implement self-service / automation running certain tasks at a global rather than regional level.
• Utilise specialist skills / areas of personal expertise to drive tangible benefits to how we work with Operators both regionally and globally.

What we look for/who would prosper in this role

• Ability to develop strong relationships through a collaborative consultative reliable and empathetic approach.
• Excellent interpersonal written and verbal communication skills in English with an ability to adapt approach and style to suit the audience.
• Builds trust with team members and colleagues and Operators through consistency transparency and ownership of actions.
• Dynamic and self-motivated with high level of energy and enthusiasm and able to learn quickly and to think on ones feet.
• In depth technical and / or product understanding of GDS functionality and industry related work experience would be advantageous.
• Committed to providing excellent operational support and demonstrates tenacity when dealing with complex Operator and Operator country-based customer situations.
• Able to multitask and prioritize within a continuously changing environment.

Discover why our teams love working here

Where do we start Our benefits package includes:

Generous annual and sick leave allowance hybrid working model commute allowance health insurance and pension contributions plus you will be eligible for our employee annual bonus scheme!

Search for #lifeattravelport for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick easy and hassle-free apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation if needed.