Operations Executive, Cross Border & Traffic Controller

The incumbent is responsible for coordinating and managing cross border road freight shipments between Singapore and neighboring countries (Malaysia Thailand or beyond) and day-to-day movement of freight. This role involves end-to-end operational coordination ensures timely and cost-effective transportation compliance with customs regulations and maintaining high customer service standards with the objective of achieving operational and service excellence.

Responsibilities

Managing the daily end-to-end road freight operations including planning scheduling and monitoring cross-border truck movements. Manages and coordinates the day-to-day movement of freight trucks and drivers to ensure timely deliveries.
Plan coordinate and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes schedules and cargo loads to improve efficiency and reduce costs.
Liaise and coordinate with transporters drivers and warehouse team for pickup and delivery arrangements.
Prepare and verify shipping documentation (e.g. permits invoices packing lists customs declarations).
Application for local and overseas customs permits for cross-border trucking.
Ensure compliance with Singapore and the relevant countrys customs regulations and cross-border requirements.
Effectively monitor shipment status and proactively resolve delays clearance issues or operational disruptions.
Communicate with customers on shipment updates delivery schedules and exceptions.
Coordinate with internal departments including operations and customer services to ensure smooth operations.
Maintain accurate records of shipments costs and documentation.
Support billing processes including cost verification and invoice preparation.
Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.

Requirements

- Possess effective communication and interpersonal skills.
- At least 2 years of experience in freight forwarding or cross-border trucking operations.
- Good knowledge of SingaporeMalaysia cross-border procedures and customs regulations.
- Knowledge of TradeNet and/or customs declaration systems.
- Strong coordination and problem-solving skills in a fast-paced environment.- Possess Tertiary qualifications.
- Knowledge of HS codes and tariff classifications.
- Familiarity with GPS tracking systems or transport management systems (TMS).
- Knowledge freight costing and pricing.