Network Consultant

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We are looking for dedicated and highly motivatedNetwork Consultant to join our team.

This role is critical in ensuring the continuous monitoring support and maintenance of customers SD-WAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation strong problem-solving capabilities and the ability to perform under pressure in a dynamic environment.

Key Responsibilities

Monitoring and Support

• Proactively monitor and support network infrastructure including routers switches firewalls SD-WAN and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.

Incident Management

• Respond to and resolve IT incidents in a timely manner adhering to established procedures and escalation protocols.
• Accurately document incidents and resolutions within the incident management system.

SD-WAN Change Request Management

• Execute predefined standard service requests and change requests across various SD-WAN platforms including:
• Cisco Viptela
• VMware VeloCloud
• RansNet
• Silver Peak
• Fortinet

Operational Tasks

• Perform daily health checks log reviews and system performance monitoring.
• Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.

Communication

• Maintain clear communication with internal IT teams stakeholders and end users.
• Provide timely updates on incident status and operational activities.

Compliance and Security

• Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Qualifications & Requirements

• Tertiary education in Information Technology Networking or a related field (Bachelors degree or Polytechnic diploma preferred).
• At least 12 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Relevant professional certifications in networking systems virtualization cloud or IT service management (e.g. ITIL CCNA CCNP VMware or SD-WAN vendor certifications) are advantageous.
• Strong analytical and problem-solving skills with a keen interest in information security and network reliability.
• Fluent in English both written and spoken with strong interpersonal and communication skills.
• Candidates should indicate their certifications and years of experience with the listed technologies in their application.

• Good to have experience or knowledge supporting SD-WAN environments such as:
• Cisco Viptela
• VMware VeloCloud
• RansNet
• Silver Peak
• Fortinet
• Ability to perform operational changes troubleshoot issues and coordinate escalations when required.
• Experience with enterprise wireless platforms such as Cisco Aruba Ruckus Meraki or equivalent solutions is advantageous.
• Experience supporting and troubleshooting enterprise Wireless LAN (WLAN) environments including:
• Access Points (APs)
• Wireless Controllers
• Cloud-managed wireless solutions