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Member of Client Operations, Settlements
Job Location:
Monthly Salary:
Posted:
23 July 2026 (30+ days ago)
Posted:
Application Deadline:
20 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Anchorage Digital we are building the worlds most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody staking trading governance settlement and the industrys leading security infrastructure. Home to Anchorage Digital Bank N.A. the first federally chartered crypto bank in the U.S. Anchorage Digital also serves institutions through Anchorage Digital Singapore Porto by Anchorage Digital and other offerings.
The company is funded by leading institutions including Andreessen Horowitz GIC Goldman Sachs KKR and Visa with its Series D valuation over $3 billion. Founded in 2017 in San Francisco California Anchorage Digital has offices in New York New York; Porto Portugal; Singapore; and Sioux Falls South Dakota. Learn more at on X @Anchorage and on LinkedIn.
With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats this move is equally about our Village culture. We believe that a laptop can be shipped but our culture cannot.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody staking trading governance settlement and the industrys leading security infrastructure. Home to Anchorage Digital Bank N.A. the only federally chartered crypto bank in the U.S. Anchorage Digital also serves institutions through Anchorage Digital Singapore Porto by Anchorage Digital and other offerings.
As a Member of Client Operations you are responsible for delivering white glove service to our institutional clients throughout their on-going account management activities that may rotate from custody activity client experience and this role you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner and managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally. You have a full understanding of the custody & settlement operations as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching feedback and the rich and rewarding learning that happens while exploring developing and mastering the capabilities and contributions within and outside of the Settlements role:
Technical Skills:
- Execute end-to-end settlement operations for institutional clients including receiving verifying and processing requests accurately and on time.
- Reconcile activity across internal systems and external venues (e.g. banking portals custodians/exchanges) and use blockchain explorers to validate on-chain transactions.
- Maintain strong documentation and controls for repeatable settlement workflows; contribute to runbooks and knowledge-sharing.
- Demonstrate a basic understanding of the crypto industrys landscape tokens/protocols and different verticals in which theyre deployed (staking governance etc.) Is capable of navigating and learning various systems and tools such as Salesforce JIRA Looker.
- Partner cross-functionally (Trading Client Ops Risk Compliance Product/Engineering) to improve tools reduce manual steps and strengthen controls.
Complexity and Impact of Work:
- Manage the complexities of settling transactions across a wide range of digital assets and fiat currencies under strict time constraints.
- Prioritize competing demands resolve discrepancies and escalate appropriately to protect clients and the firm.
- Manage the complexities of reconciling and settling transactions involving a wide range of digital assets including cryptocurrencies tokenized assets as well as fiat currencies.
- Contribute to process improvements and projects that increase throughput resiliency and auditability of settlement operations.
Organizational Knowledge:
- Stay current with evolving crypto market structure operational best practices and relevant regulatory/compliance requirements.
- Build fluency in Anchorages products systems and downstream dependencies to anticipate impacts of process changes.
- Ensure knowledge is shared across the team and avoid single points of failure by documenting and cross-training.
Communication and Influence:
- Communicate clearly and calmly during incidents escalations or high-pressure settlement windows.
- Build strong relationships with internal partners and external counterparties; drive alignment on timelines next steps and required inputs.
- Contribute thoughtfully to team discussions and continuously improve how information is shared (status updates post-mortems playbooks).
You may be a fit for this role if you have:
- 2 years of experience in operations settlements reconciliations or post-trade support (digital assets fintech or traditional finance)
- Strong attention to detail and ability to manage multiple time-sensitive workflows concurrently
- Experience reconciling transactions and balances across systems; comfort investigating breaks and documenting findings
- Familiarity with blockchain concepts and using explorers to validate transactions (or strong willingness to learn quickly)
- Clear communication skills with a strong sense of ownership and a practical risk-aware mindset
Although not a requirement bonus points if you have:
- Experience supporting institutional clients and/or working with counterparties (exchanges banks custodians)
- Experience with operational tooling reporting or automation (SQL Python Looker Retool etc.)
- Prior exposure to AML/compliance workflows or regulated financial environments
About Anchorage Digital: Who we are
The Anchorage Village what we call our team brings together the brightest minds from platform security financial services and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. Asa diverse team of more than 600 members we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone and we are intentional about making sure people feel respected supported and connected at workregardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories consistent with other legal requirements. Anchorage Digital refers to services that are offered either through Anchorage Digital Bank National Association an OCC-chartered national trust bank or Anchorage Lending CA LLC a finance lender licensed by the California Department of Financial Protection and Innovation License No. 60DBO-11976 or Anchorage Digital Singapore Pte Ltd a Singapore private limited company all wholly-owned subsidiaries of Anchor Labs Inc. a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About Company
Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers equivalent security and service st ... View more
