Marketplace Assistant Manager (Deliveries)

Get to Know the Team

The Deliveries Marketplace team is the regional engine responsible for orchestrating Grabs three-sided delivery ecosystem across GrabFood GrabMart and GrabExpress. We partner with Product Analytics and Country Operations teams across Southeast Asia to balance supply demand and merchant availability. Our team culture is analytical collaborative and fast-paced focusing on solving complex marketplace dynamics to drive service reliability cost efficiency and sustainable business growth across the region.

Get to Know the Role

Reporting to the Head of Deliveries Marketplace youll use data analytics economic principles and structured problem-solving to optimize our delivery ecosystem. Youll evaluate delivery-partner incentives shift designs consumer pricing and demand-shaping initiatives to balance the needs of consumers driver-partners merchants and the platform. This is an onsite role based in our Grab office offering accelerated exposure to marketplace economics experiment design and regional operations.

If you thrive in dynamic data-rich environments and want to shape how millions of deliveries move every day apply today!

The Critical Tasks You Will Perform

• You will diagnose marketplace health and performance trends analysing supply demand fulfilment efficiency service reliability partner utilisation and unit economics to uncover root causes and growth opportunities.
• You will design and evaluate delivery-partner incentive and shift programmes testing scheme structures to safeguard platform reliability while sustaining partner earnings and optimising operational spend.
• You will support dynamic customer pricing and demand-shaping initiatives balancing platform competitiveness with healthy order conversion across key peak hours and high-demand zones.
• You will build measurement frameworks and lead experiment rollouts collaborating with Analytics and Product teams to run A/B tests track key marketplace KPIs and translate experiment results into operational actions.
• You will partner cross-functionally with Country Operations and Product teams scaling successful marketplace mechanisms and ensuring operational alignment across diverse regional markets.
• You will leverage Generative AI (GenAI) and automated tools to accelerate research automate repetitive data querying workflows synthesize market insights and ideate new optimization strategies.

Qualifications :

What Essential Skills You Will Need

• Marketplace & Analytics Experience: At least 4 years of relevant experience in marketplace analytics operations strategy pricing incentives management consulting or economic analysis (prior experience in ride-hailing food delivery logistics or multi-sided platforms is advantageous).
• Data & Technical Foundations: Demonstrated proficiency with SQL and spreadsheet modeling (Excel/ Google Sheets) to clean analyze and extract actionable insights from large multi-dimensional datasets (knowledge of Python or data visualization tools like Tableau/ PowerBI is a plus).
• Marketplace Economics & Mechanism Design: Understanding of supply-and-demand mechanics elasticity incentive structures dynamic pricing or operational optimization frameworks.
• Structured Problem Solving & Business Acumen: Experience breaking down complex ambiguous business problems evaluating trade-offs and building data-backed recommendations for operational stakeholders.
• Experimentation & Metric Design: Hands-on experience designing business metrics setting up A/B tests or pilot experiments and conducting impact evaluations.
• Fluency in Mandarin (written and spoken) to liaise with regional Chinese speaking operating teams and stakeholders
• AI & Digital Enablement: You have experience engaging with AI tools and emerging technologies to enhance productivity improve workflows and contribute new ideas.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time