Manager, Service Account Manager
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Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As the Manager of the Service Account Management team you will champion customer success and maximize data investment outcomes across the dynamic APJ region. Based in Singapore you will lead a high-performing advanced services team to deliver elite premium service models for Everpures most strategic accounts. By uniting cross-functional forces across Sales Engineering and Product you will turn high-touch service delivery into a powerhouse for regional customer retention and business scale.
WHAT YOULL DO
- Drive Regional Customer Outcomes: Direct and elevate a specialized team of Service Account Managers and Engineers across ASEAN to secure optimal platform health adoption and customer retention.
- Orchestrate Strategic Account Governance: Act as the ultimate escalation point and executive advocate for premium account lifecycles ensuring critical technical hurdles transform into friction-free customer triumphs.
- Scale Regional Service Operations: Forecast service demand and engineer robust resource planning frameworks that seamlessly support Everpures growth targets and enterprise-level service delivery requirements.
- Champion Cross-Functional Alignment: Cultivate powerful alliances with Customer Experience Sales Systems Engineering and Product teams to co-create resilient data management solutions and capture valuable feedback to shape future premium service offerings.
- Empower High-Performing Talent: Coach mentor and cultivate a diverse elite service organization driving accountability professional growth and superior engagement.
WHAT YOU BRING
- Advanced Services Leadership: Proven capability in mobilizing coaching and scaling high-performing customer-facing technical support or service account teams within the enterprise technology space.
- Strategic Business & Sales Acumen: Demonstrated expertise collaborating closely with Sales and Customer Experience executives to run highly technical service models that directly fuel business growth and net revenue retention.
- Modern Enterprise Data Domain Knowledge: Strong technical fluency in modern data ecosystems including modern data management data protection multi-cloud architectures or AI/ML infrastructures.
- Executive Presence & Influence: Exceptional communication consensus-building and change management skills capable of guiding complex multi-national accounts and alignment across regional cross-functional internal organizations.
- Location Requirements: We are primarily an in-office environment and therefore you will be expected to work from the Singapore office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Required Experience:
Manager
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
