Manager, People & Culture (People Governance)

The role is responsible for supporting the development of a positive fair and compliant workplace environment by assisting in the management of employee relations matters and ensuring adherence to company policies and employment regulations. The incumbent works closely with People & Culture colleagues employees and managers to address workplace concerns promote effective communication and support the consistent application of people policies and practices.

Key Responsibilities

Case Management

• Mediate and resolve conflicts and disputesinvolving unions management employees or government agencies. This includes conducting investigations onemployee complaints allegations of misconduct conflicts unauthorized change and recommend appropriate resolutions.
• Ensure investigationsadhere to investigation protocolsestablish facts and identify patterns/systemic issues and preparedetailedreport on findings conclusions and make recommendations to Management and in accordance withemployment laws regulations and company policies.
• Perform data and root cause analysis to identify opportunities for improvement.
• Coordinate with and assist Internal Audit in employee-related investigations.

Reporting Documentation Process Improvements

• Maintain accurate records of compliance activities - incident/investigation documentations reports training etc.
• Update management and stakeholders on compliance status and issues.
• Interact with Group Compliance team Union and other stakeholders to stay informed and abreast about changes in employment laws regulations etc that may affect Singtel Group.
• Take ownership of specific projects or initiatives as directed by the Head People & Culture.

The ideal candidate should have/be:

• IHRP Certified.
• At least 5 years of related working experience in HR compliance and Industrial Relations from both union and employers perspective.
• Solid understanding of Singapore labour laws regulations compliance requirements and best practices.
• Experience in grievance handling and investigations.
• Strong interpersonal and conflict resolution skills.
• Excellent communication abilities including presentation skills.
• Skilled in analysis problem-solving skills critical thinking and meticulous attention to detail.