Manager, Operations Excellence

This role is responsible for managing and delivering Day 2 insurance product features post-launch ensuring continued operational effectiveness regulatory compliance and customer-centric enhancements. This role bridges Operations Product and Technology to support ongoing product changes enhancements issue resolution and lifecycle management of complex life insurance products.

• Oversee ongoing management of insurance product features post-launch
• Manage enhancements regulatory updates and customer-driven feature updates
• Ensure operational feasibility and compliance of product changes
• Maintain strong understanding of product logic and dependencies
  

• Lead requirement gathering and impact analysis
• Coordinate User Acceptance Testing (UAT) and implementation
• Minimise operational disruption during changes
• Prioritise enhancements based on risk and business value

• Oversee resolution of production issues and defects
• Perform root cause analysis and implement fixes
• Monitor recurring issues and drive prevention
• Ensure effective stakeholder communication

• Collaborate with Product Technology Risk Compliance and Operations teams
• Represent Operations in governance forums
• Provide operational insights and risk assessments

• Drive process improvement and automation
• Enhance customer experience and operational efficiency
• Support digital transformation initiatives

• Bachelors degree in relevant discipline;

• Minimal of 10 years of experience in life insurance operations product management or change delivery;

• Strong experience in Day 2 product management.

• Product knowledge

• Project management

• Analytical skills

• Stakeholder management

• Attention to detail

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .