Manager Ocean Export

To lead and grow the Ocean Export product by delivering operational excellence driving profitable growth strengthening customer relationships developing high-performing teams and fostering a culture of continuous improvement while ensuring compliance with company policies procedures and strategic objectives.

KEY RESPONSIBILITIES

          PEOPLE DEVELOPMENT

• Build and maintain a strong leadership pipeline through effective succession planning coaching and talent development.
• Ensure timely completion of employee performance reviews with meaningful feedback and development discussions conducted at least annually.
• Lead and participate in the recruitment selection and onboarding of high-caliber talent to support business growth and succession needs.
• Conduct effective monthly department meetings to communicate priorities review performance share best practices and strengthen team engagement.
• Regularly review departmental goals business plans and key performance indicators with the team to ensure alignment ownership and accountability.
• Foster a culture of continuous learning and professional growth by ensuring all employees meet or exceed the companys annual training requirements including leadership and management development programs for current and future leaders.
• Create an inclusive collaborative and high-performance work environment that promotes employee engagement retention and operational excellence.

OPERATIONAL EXCELLENCE

• Develop and maintain an effective organizational structure that supports operational excellence scalability succession planning and future business growth.
• Establish track and continuously improve key performance indicators (KPIs) related to productivity service quality profitability customer satisfaction and operational efficiency.
• Foster a culture of compliance and accountability by ensuring adherence to all company policies Operational Process Standards (OPS) customer requirements and applicable local and international regulations.
• Understand map and continuously optimize departmental processes to enhance efficiency improve customer service levels reduce cycle times and drive cost control.

          CUSTOMER

• Drive profitable growth of the Ocean Export product through active engagement in business development customer retention and close collaboration with Sales and Account Management teams.
• Identify and pursue opportunities to increase revenue improve customer retention expand service offerings and capabilities and strengthen the departments market position.
• Build and strengthen strategic customer relationships through regular business reviews performance discussions and proactive engagement to identify opportunities for growth and improvement.
• Lead and support the successful implementation onboarding and transition of new business opportunities and changes to existing customer programs ensuring seamless execution and customer satisfaction.
• Collaborate with regional and global product teams to deliver consistent customer-centric solutions that align with strategic business objectives.

FINANCE

• Take ownership of the departments financial performance by regularly reviewing profit and loss results productivity metrics and business objectives with district leadership and implementing actions to improve results.
• Drive sustainable profitability through continuous analysis and improvement of freight yields pricing strategies operational efficiency and customer profitability.
• Ensure strict adherence to company credit policies and procedures to manage financial risk while supporting business growth.
• Oversee and manage vendor accounts payable processes ensuring accurate timely and compliant payments through approved company systems and processes.
• Promote a culture of financial accountability by ensuring leaders and team members understand the impact of operational decisions on profitability cash flow and overall business performance

CULTURE

• Champion and actively promote the companys 10 Cultural Attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary through personal leadership coaching and daily decision-making.
• Lead by example in demonstrating the companys values and culture fostering an environment built on trust accountability collaboration and mutual respect.
• Foster open communication and transparency ensuring employees understand how their contributions support the departments goals the branch strategy and the companys vision.
• Promote a culture of ownership service excellence and professional growth that develops future leaders and strengthens organizational success.

KNOWLEDGE AND SKILLS

KNOWLEDGE

• Maintain a thorough understanding of Expeditors policies procedures and Operational Process Standards (OPS) to ensure consistent execution regulatory compliance and operational excellence.
• Continuously develop professional and industry knowledge to remain current with changing market conditions emerging technologies and evolving customer requirements.
• Apply commercial acumen and strategic thinking to balance customer needs operational capabilities and profitability objectives while supporting long-term business success.

SKILLS

• Demonstrate exceptional interpersonal communication and relationship management skills with the ability to listen effectively influence stakeholders and communicate clearly and concisely across all levels of the organization.
• Build strong relationships with customers vendors and internal stakeholders through professionalism collaboration and a solutions-oriented approach.
• Exhibit strong leadership and coaching skills with the ability to motivate teams manage performance resolve conflicts and drive employee engagement.
• Leverage strong commercial awareness and market knowledge to identify growth opportunities mitigate risks and enhance the competitiveness of the Ocean Export product.

KNOWLEDGE AND SKILLS

KNOWLEDGE

• Maintain a thorough understanding of Expeditors policies procedures and Operational Process Standards (OPS) to ensure consistent execution regulatory compliance and operational excellence.
• Continuously develop professional and industry knowledge to remain current with changing market conditions emerging technologies and evolving customer requirements.
• Apply commercial acumen and strategic thinking to balance customer needs operational capabilities and profitability objectives while supporting long-term business success.

SKILLS

• Demonstrate exceptional interpersonal communication and relationship management skills with the ability to listen effectively influence stakeholders and communicate clearly and concisely across all levels of the organization.
• Build strong relationships with customers vendors and internal stakeholders through professionalism collaboration and a solutions-oriented approach.
• Exhibit strong leadership and coaching skills with the ability to motivate teams manage performance resolve conflicts and drive employee engagement.
• Leverage strong commercial awareness and market knowledge to identify growth opportunities mitigate risks and enhance the competitiveness of the Ocean Export product.

KNOWLEDGE AND SKILLS

KNOWLEDGE

• Maintain a thorough understanding of Expeditors policies procedures and Operational Process Standards (OPS) to ensure consistent execution regulatory compliance and operational excellence.
• Continuously develop professional and industry knowledge to remain current with changing market conditions emerging technologies and evolving customer requirements.
• Apply commercial acumen and strategic thinking to balance customer needs operational capabilities and profitability objectives while supporting long-term business success.

SKILLS

• Demonstrate exceptional interpersonal communication and relationship management skills with the ability to listen effectively influence stakeholders and communicate clearly and concisely across all levels of the organization.
• Build strong relationships with customers vendors and internal stakeholders through professionalism collaboration and a solutions-oriented approach.
• Exhibit strong leadership and coaching skills with the ability to motivate teams manage performance resolve conflicts and drive employee engagement.
• Leverage strong commercial awareness and market knowledge to identify growth opportunities mitigate risks and enhance the competitiveness of the Ocean Export product.

TRAINING AND QUALIFICATIONS

TRAINING

• Meet company standards of minimum 52 hours training per year including as needed management/leadership training

Qualifications :

EDUCATION / EXPERIENCE

• Minimum 5 years of freight forwarding or logistics experience with significant exposure to Ocean Export operations customer service and supply chain solutions.
• Minimum 2 years of leadership or people management experience with a proven track record of developing high-performing teams and future leaders.

Additional Information :

Remote Work :

No

Employment Type :

Full-time