Manager, Global Service Delivery

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity sustainability and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.

The Global Procurement team is an integral engine to Microns growth delivering best-in-class total cost and supply chain resiliency through cutting-edge predictive capabilities risk analysis and a focus on sustainability and diversity. Our business goals are directly tied to the value we place on our team members our greatest asset. We invest in our people through a skills-based learning and development model to create clear career pathways for development and career growth. We also strive to create an engaging and inclusive culture through building camaraderie and celebrating the diverse perspectives of all our global team members. Join us and discover why Microns Global Procurement team is the preferred destination to unleash your talent!

Reporting to the Senior Manager Global Service Delivery (Procurement Operations) the Manager will lead a team responsible for delivering efficient compliant and customer-focused Procure-to-Pay operational support across global procurement.

The role provides leadership governance and direction for high-volume procurement operations including tail spend order support purchase requisition / purchase order operational support PO changes supplier onboarding and enablement Ariba catalog management receiving / invoice issue resolution operational reporting audit support and process documentation.

The Manager will be accountable for service delivery performance team effectiveness process compliance audit readiness stakeholder satisfaction and continuous improvement. The role will also serve as a Procure-to-Pay operations SME supporting process design operational controls escalation management system dependencies and opportunities for automation and AI enablement.

Lead Global Service Delivery Operations

• Lead coach and develop a team responsible for Procure-to-Pay operational support.
• Manage workload prioritization team performance service delivery standards and operational escalations.
• Oversee support for tail spend transactions PR / PO operational support PO changes PO confirmations supplier onboarding catalog support receiving issues and invoice reconciliation matters.
• Monitor KPIs such as turnaround time backlog aging items error trends rework service quality and stakeholder escalations.
• Act as the escalation point for operational issues process exceptions stakeholder concerns and cross-functional dependencies.
• Ensure consistent SOPs operating procedures escalation paths training materials and knowledge documentation.

Serve as P2P Operations SME

• Provide subject matter expertise on Procure-to-Pay processes including requisitioning purchase orders supplier onboarding catalog management receiving invoice reconciliation and procurement reporting.
• Advise on process flows role boundaries controls approval requirements system dependencies and operational best practices.
• Support implementation of process changes system enhancements policy updates and new service requirements.
• Participate in process integration transformation and process change workshops to represent GSD operational needs and assess downstream impacts.
• Provide input to senior leadership on operational risks process gaps resource needs system constraints and improvement opportunities.

Own Governance Compliance and Audit Readiness

• Ensure operations comply with procurement policies approval workflows internal controls delegation of authority and audit requirements.
• Support SOX IATF customer audits process audits internal audits and control reviews.
• Maintain accurate SOPs process maps control documentation transaction evidence and audit support materials.
• Partner with Finance Compliance Internal Audit Quality Procurement leadership and process owners to address audit findings and corrective actions.
• Promote strong process discipline documentation standards and segregation of duties across the team.

Drive Operational Excellence and Continuous Improvement

• Establish and manage operational KPIs dashboards and reporting for service performance and process health.
• Analyze data to identify bottlenecks recurring issues rework drivers manual effort and process gaps.
• Lead improvement initiatives to increase efficiency accuracy compliance stakeholder experience and scalability.
• Support transition stabilization and hypercare activities for new processes sites countries suppliers systems or service scope changes.
• Drive standardization of processes documentation reporting and service delivery practices.

Shape Automation AI and Digital Enablement

• Bring an AI strategic mindset to identify practical opportunities for automation AI-enabled workflows analytics and digital tools.
• Translate operational pain points into business requirements for automation reporting improvements process redesign and system enhancements.
• Partner with IT data procurement systems process excellence and automation teams to design test deploy and stabilize digital solutions.
• Support UAT change management stakeholder communication and team training for system or process enhancements.
• Drive adoption of approved automation AI and analytics tools within the team.

Manage Stakeholder Relationships

• Build strong relationships with Procurement Category teams Procurement Business Partners Finance Accounts Payable Receiving IT master data teams suppliers and business stakeholders.
• Communicate service performance risks escalations audit matters process changes and improvement plans clearly to stakeholders and leadership.
• Manage conflict and drive alignment across teams where issues involve unclear ownership process gaps supplier delays invoice discrepancies receiving issues or system limitations.
• Represent Global Service Delivery in governance forums audit reviews transformation discussions process councils and process integration workshops.

Qualifications

• Bachelors degree or above in Business Supply Chain Procurement Finance Operations Management Engineering or related field.
• Typically 8 years of experience in procurement operations Procure-to-Pay shared services business operations finance operations or supply chain operations.
• Prior people management experience preferably leading P2P procurement operations transactional procurement shared services or service delivery teams.
• Strong understanding of P2P processes including requisitioning purchase orders supplier onboarding catalog management receiving invoice reconciliation and procurement controls.

Skills and Attributes

• Strong people leadership and team development.
• P2P operations and service delivery expertise.
• Audit compliance and control mindset.
• AI strategic thinking and continuous improvement mindset.
• Strong analytical stakeholder management and communication skills.
• Customer-focused accountable collaborative and adaptable.

• Experience with SAP Ariba or other P2P systems.

About Micron Technology Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers technology leadership and manufacturing and operational excellence Micron delivers a rich portfolio of high-performance DRAM NAND and NOR memory and storage products through our Micron and Crucial brands. Every day the innovations that our people create fuel the data economy enabling advances in artificial intelligence and 5G applications that unleash opportunities from the data center to the intelligent edge and across the client and mobile user experience.

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