Lead (End Point Specialist)

The Lead(End point specialist) is responsible for architecting leading and governing the end-to-end end-user computing environment. This role owns the strategy automation and operational excellence of endpoint device management ensuring secure scalable and user-centric computing services.
The role goes beyond day-to-day operations and includes technical leadership continuous improvement and close collaboration with Infrastructure Security Identity and Service Management teams

Duties and Responsibilities

EUC Architecture & Strategy

• Define and own the end-user computing architecture and standards
• Drive modern workplace strategy including cloud-based endpoint management and zero-touch provisioning
• Establish and maintain standard device builds policies and configurations
• Evaluate and introduce new EUC technologies to improve security scalability and user experience

Endpoint & Platform Management

• Oversee the full lifecycle management of endpoint devices (laptops desktops mobile devices)
• Ensure endpoints are secure compliant patched and operationally stable
• Design and maintain highly automated endpoint provisioning and configuration frameworks
• Manage EUC tooling platforms and integrations with identity security and asset systems

User Onboarding & Experience

• Own the end-to-end user onboarding and offboarding experience
• Ensure devices are pre-configured secure and ready for use from Day One
• Drive improvements in user experience reliability and time-to-productivity
• Act as escalation point for complex EUC issues

Automation & Engineering Excellence

• Lead the design and implementation of zero-touch / low-touch device deployment
• Develop and govern automation scripts workflows and configuration policies
• Reduce manual operations through continuous automation and standardisation
• Ensure EUC solutions are scalable repeatable and auditable

Security Risk & Compliance

• Partner with Cybersecurity teams to implement endpoint security controls (encryption EDR device hardening)
• Ensure compliance with security policies regulatory requirements and audit findings
• Lead remediation initiatives for endpoint security and compliance gaps

Leadership & Collaboration

• Provide technical leadership and mentorship to EUC engineers and support teams
• Work closely with Service Desk to improve first-time fix rates and reduce escalations
• Collaborate with Infrastructure Network Cloud and IAM teams to deliver integrated solutions
• Contribute to IT governance standards and architectural forums

Operational Excellence

• Define KPIs SLAs and operational metrics for EUC services
• Lead root-cause analysis for major incidents and recurring problems
• Drive continuous service improvement and service maturity

Qualifications

• University degree in Computer Science Information Technology or related disciplines.
• 12 - 15 years of working experience in IT with experience in endpoint management security & compliance user authentication single-sign-on and virtualization etc.
• Deep hands-on experience with:
  • Enterprise Windows and/or macOS environments
  • Unified Endpoint Management (UEM) / MDM platforms
• Strong expertise in:
  • Automated device provisioning and configuration
  • Application packaging and lifecycle management
  • Endpoint security and patching strategies
• Strong scripting and automation skills
• Experience designing scalable automated endpoint solutions
• Familiarity with cloud-based identity and access integration
• Proven experience leading complex EUC initiatives or transformations
• Strong stakeholder management and communication skills
• Experience operating in large complex enterprise environments
• Experience with modern workplace and cloud-first EUC strategies
• Exposure to ITIL / service management frameworks
• Experience working with security and compliance-driven environments
• Strategic thinker with strong execution capability
• Automation-first and user-centric mindset
• Strong documentation and design discipline

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Required Skills:

Core Experience: 10 years in software development and engineering leadership with at least 3 full SDLC cycles Management: Proven experience managing coaching and mentoring engineering teams (5 to 10 direct reports).Full-Stack & Backend Tech: JavaScript/TypeScript Python / Core Tech: React Angular (Flutter/hybrid mobile is a nice-to-have).Cloud & Architecture: Cloud-native development microservices architecture & Data Stores: Relational databases (Oracle SQL Server) modern data stores (Cosmos DB) and vector & GenAI Expertise: Azure OpenAI Retrieval-Augmented Generation (RAG) architectures agentic AI frameworks vector search and prompt & Quality: CI/CD pipelines automated security scanning observability tools (e.g. Azure DevOps Jenkins SonarQube Splunk).