Lead Client Account Manager (eCommerce) Greater China Region

About Pinterest:

Millions of people around the world come to our platform to find creative ideas dream about new possibilities and plan for memories that will last a lifetime. At Pinterest were on a mission to bring everyone the inspiration to create a life they love and that starts with the people behind the product.

Discover a career where you ignite innovation for millions transform passion into growth opportunities celebrate each others unique experiences and embrace theflexibility to do your best work. Creating a career you love Its Possible.

At Pinterest AI isnt just a feature its a powerful partner that augments our creativity and amplifies our impact and were looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities well explore your foundational skills and how you collaborate with AI.

Through our interview process what matters most is that you can always explain your approach showing us not just what you know but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Role Overview

The Lead Client Account Manager Greater China Region is responsible for overseeing a portfolio of high-value advertisers driving sustainable revenue growth and deepening strategic relationships with flagship partners across the region. You will combine strong commercial acumen data-driven storytelling and deep platform expertise to help clients achieve their business objectives on this role youll also provide leadership guidance and mentorship to other account managers to ensure best-in-class client service and performance.

What youll do:

• Lead and mentor a team of Client Account Managers providing coaching feedback and development support to elevate overall client delivery and performance.
• Own and execute strategic account plans for key Greater China export advertisers aligning with their business priorities identifying growth opportunities and proactively addressing risks.
• Build and deepen senior-level relationships with flagship partners becoming a trusted advisor on media strategy measurement and full-funnel performance.
• Act as the primary liaison between clients and internal teams (e.g. Engineering Measurement & Insights Product Marketing Creative Strategy Performance Solutions) ensuring partner needs are clearly communicated and met.
• Develop a deep understanding of each partners business turning data into compelling narratives and actionable recommendations that drive measurable outcomes.
• Become an expert in Pinterest campaign best practices especially lower-funnel and performance solutions and serve as a go-to resource for optimization and performance strategy.
• Drive results by monitoring and optimizing campaigns across targeting bidding creative and measurement and by providing clear regular performance updates to partners.
• Lead client meetings end-to-end: uncover objectives and challenges present complex solutions in a clear and structured way and identify cross-sell and upsell opportunities that support and exceed revenue targets.
• Advise key advertisers on holistic media strategies including audience strategy bidding models creative formats attribution and alpha/beta testing opportunities.
• Provide expert guidance on Pinterest ad products and features maintaining up-to-date knowledge of the product roadmap and clearly articulating value to clients; engage cross-functional partners to resolve product-related questions when needed.
• Use AI-driven tools and platforms to continuously monitor campaign health identify growth opportunities and flag potential issues early ensuring a seamless and efficient client experience.
• Champion the adoption of new AI-powered solutions within the team and with clients sharing best practices and learnings to drive better performance and operational efficiency.
  
  

What were looking for:

• 710 years of experience in digital advertising or media sales managing high-value client relationships leading strategic learning agendas and owning end-to-end client communication. Experience with Greater China export advertisers is highly desirable.
• Proven track record of turning data into clear persuasive stories and strategic recommendations that influence senior stakeholders.
• Strong communication and project management skills with experience orchestrating complex multi-stakeholder initiatives across internal and client teams.
• Collaborative team player who thrives in a fast-paced environment and can work effectively with both technical and non-technical partners.
• Deep expertise in digital advertising and media including campaign optimization measurement analytical problem solving and platform/product knowledge.
• Solid technical foundation and hands-on experience with Search Shopping Display and/or Social advertising technologies.
• Experience working with ecommerce and retail-focused advertisers and understanding of their performance and growth drivers.
• Fluency in business Mandarin and English is required for business purposes
• Demonstrated experience using AI-powered tools to monitor campaign performance surface growth opportunities and proactively mitigate risks.
• Curiosity and openness to adopting new AI tools and staying current with AI trends that create value for clients and internal stakeholders.
• Willingness and ability to travel for business as needed.
• Bachelors degree required.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
• As such this role will need to be in the office or in front of our customers for in-person collaboration typically 2 days per week and therefore needs to be in a commutable distance to our Singapore City based office.

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