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Key Account Manager ShopBack Pay

ShopBack

Job Location:

Singapore - Singapore

Monthly Salary: Not provided by the employer

Posted: 13 July 2026 (30+ days ago)

Application Deadline: 18 October 2026

Vacancies: 1 Vacancy

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

We are looking for a commercial data-driven relationship builder who can blend consultative account management with a sharp eye for feature-led revenue expansion.

What Youll Own

Deliver key value proposition to merchants driving demand for adoption of best practices
To coordinate across internal teams including marketing business development and operations team in order to achieve merchants expectation and maximize performance Identify feedback trends and motivations from merchant engagements to develop our internal best practices
Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
Strategically grow merchant revenue with a consultative mix of channels methods and being able to turn raw data into actionable insights
Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials to Succeed

Industry Experience: Minimum 4 years of experience in key account management preferably with Fashion Home & Lifestyle Electronics groups and chains.
Commercial Expansion: Proven track record in general sales and driving account growth through upselling platform features premium add-ons and value-added services.
Creative Problem Solving: Able to think out of the box in conceptualizing ideas for merchant acquisition and management creativity and logical thinking would be key
Analytical Mindset: Data driven with strong analytical and problem-solving skills. Ability to identify trends extract insights and correlations in data.
E-commerce Acumen: Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business.
Solution Selling: Account growth. Always be looking for new ways to develop grow and broaden the relationship with the clients.
C-Suite Engagement: Must be comfortable with C-level negotiations and have relationships with top decision makers.
Domain Knowledge: Payments/Fintech experience would be a strong advantage.
AI Competency: Demonstrated use of AI tools (e.g. ChatGPT Gemini Claude) to develop new or improve workflows enhance productivity and drive efficiency at scale.

ShopBacker Traits

Agency - We take ownership and act rather than waiting for permission. When somethings blocking progress we find a way through it and follow through until its done.
Judgement- We aim for high-impact decisions not just easy wins and we put the bigger picture ahead of individual interests. That means moving quickly and confidently while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard keeping a level head under pressure. We debate openly before deciding then commit fully and support each other along the way.

Whats in it for ShopBackers

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid open and collaborative culture where feedback is valued.

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!

Required Experience:

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