Junior Product Expert

2. Role Summary:

The Junior Product Expert (PXP) is a growth role for developing local technical expertise in TOMRA RVM products in Singapore. The successful candidate will receive structured training coaching and hands-on experience to progressively develop into a local product expert. The role supports product performance B-series AI recognition service efficiency and customer experience by learning the TOMRA systems and products providing practical technical support preparing documentation supporting training and collaborating with TOMRA R&D teams in China to resolve technical issues and continuously improve product performance.

3. Key Responsibilities:

Product & Technical Support: Grow into the local technical reference for TOMRA RVM products by supporting installation configuration troubleshooting and technical case follow-up.

Escalation & R&D Link: Support technical escalations by preparing clear fault documentation raising and managing service desk cases working closely with TOMRAs R&D teams in China to investigate and resolve issues and building local expertise through knowledge sharing and lessons learned.

Recognition & Digital Tools: Support daily use of AI recognition TRMS backoffice configuration files and local parameters as part of operational support.

Performance & Improvement: Monitor machine performance and service trends identify repeated issues and support corrective and preventive improvements.

Training & Documentation: Prepare and improve user guides checklists training material and technical instructions; support knowledge sharing with technicians Service Operation Centre users and other stakeholders.

Deployment & Market Feedback: Support machine deployments pilot installations and product introductions while building stronger market and product knowledge.

Safety & Compliance: Follow TOMRA SAFE standards local HSE requirements and incident/hazard reporting obligations.

Qualifications :

 Required Qualifications and Skills:

• Basic technical understanding and a strong motivation to develop into a local TOMRA RVM product expert.
• Curious hands-on and comfortable applying a structured problem-solving approach when investigating and resolving technical issues.
• Ability to analyses machine data service trends recognition performance and operational KPIs to identify root causes and improvement opportunities.
• Eagerness to learn new systems tools and product knowledge through hands-on experience coaching and TOMRA training programs.
• Strong communication skills with the ability to explain technical concepts clearly to technicians customers support teams and internal stakeholders.
• Well-organized customer-focused and safety-conscious with the ability to prepare clear documentation incident summaries and operational reports.
• Strong written and spoken English and Mandarin communication skills to support collaboration with regional stakeholders and technical teams.

Education & Experience

• Diploma or Bachelors Degree in Engineering Mechatronics Electronics Mechanical Engineering Information Technology or a related discipline.
• Fresh graduates and candidates with 1 to 2 years of relevant technical engineering service or product support experience are encouraged to apply.
• Experience in technical support field service equipment maintenance industrial automation or related industries would be an advantage.

Additional Information :

Remote Work :

No

Employment Type :

Full-time