IT Systems and Support Engineer

Any company can tell you about how they are a multi award winning market leading business and yes we are both of those things in the world of IoT connectivity! But were more than that. Our mission To make IoT management a breeze for any device anywhere. With over10 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks we connect you to more than750 networks worldwide delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA and we have an insatiable hunger to wow! While we may not always get it right our drive to collaborate innovate and achieve top-notch customer satisfaction never wavers. We offer industry expertise stellar service support and the most flexible resilient and secure connectivity solutions on the market. Our expertise spans across various sectors including industry agriculture healthcare security transport utilities and smart cities.

TheInternet of Things (IoT)is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot IoT is everywhereeven if you dont realize it. AtWireless Logic we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

IT Systems & Support Engineer APAC

Reporting To:Wireless Logic IT Service Desk Manager
Location:Singapore
Department:Group IT

Role Purpose

The IT Systems & Support Engineer APAC serves as the regional extension of the Wireless Logic IT Service Desk providing local IT support systems administration and security operations support for users across APAC.

The successful candidate will be working mostly with IT systemsanddesktop support IT onboardingand offboarding of employees within the APAC regionThisinvolves the creation of emails accounts installing devices for staff as per Wireless Logics security policyand configuration ofthose devicesaccording to individual roles of the employee

Deliverables for this position include being able to set standards in prioritizing different IT business demands including classifying and recommending time for resolution of tickets setting up a process on how to automate the set-up of computers pre-loaded with the correct application that is appropriateto the new employees individual role and optimizing available IT enhancements for everyone under Wireless Logic APAC.

The job scope for this individual is wide from ensuring the IT security elements are relevant that the APAC region is compliant with Wireless Logics requirements to prescribing how fast tickets should be completed based on the complexity of the tasks. This successful candidate will also push for longevity planning across APAC in terms of future operating company acquisitions.

Under Wireless Logics competency framework this isP4-Advanced role.

Key Responsibilities

End User Support (60%)

• Provide 1st and 2nd line IT support for APAC users

• Troubleshoot hardware software mobiledeviceand connectivity issues

• Procuredeployand support laptops and mobile devices

• Support Microsoft Office Microsoft365and collaboration platforms

• Manage onboarding offboarding and employee lifecycle activities

• Escalate complex issues to Group IT teams where

• Maintain IT asset and inventory records

Microsoft 365 & Systems Administration (20%)

• User account creation and removal

• Shared mailbox administration

• Distribution and security group administration

• Entra ID user administration

• MFA administration and troubleshooting

• Microsoft Teams administration

• Intune device enrolment and management

• Endpoint compliance monitoring

• Support Microsoft 365 projects and migrations

Office Technology Support (10%)

• Support office Wi-Fi and local connectivity

• Support printers and multifunction devices

• Support meeting room technology and collaboration systems

• Coordinate local vendors and ISP providers

• Support office moveschangesand technology deployments

Regional Security Operations Support (10%)

• Investigate endpoint security alerts

• Assistwith phishing investigations

• Support endpoint patching and remediation activities

• Monitor endpoint compliance and security posture

• Coordinate local incident response activities

• Act as APAC liaison to the Group Security team

• Support security awareness initiatives

Technical Skills

• Microsoft 365 Administration

• Microsoft Entra ID

• Exchange Online

• Microsoft Teams Administration

• Microsoft Intune

• Microsoft Defender

• Windows 11 Administration

• Endpoint troubleshooting

• Basic networking and Wi-Fi troubleshooting

• PowerShell (desirable)

Experience & Qualifications

• 35 years of IT support or systems administration experience

• Experience supporting Microsoft 365 environments

• Experience supporting end users in a multi-site business environment

• Experience working within a Service Desk or IT Operations function

• Microsoft certifications desirable

• ITIL Foundation certification desirable

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.