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IT Support & Service Administrator
Job Location:
Monthly Salary:
Experience Required:
Posted:
11 September 2026 (4 days ago)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Objectives of this position:
As a key member of the IT Service & Support team the IT Support & Service Administrator ensures seamless daily IT operations by serving as the primary point of contact for all end user enquiries. This role is responsible for troubleshooting and resolving hardware software amongst IT assets/ vendors management to maintain a stable environment with minimal downtime.
What will you do
Act as the first point of contact for all user support related queries at the Service Desk
Responsible for taking internal and external calls regarding IT incidents or service requests as well as resolving and escalating user requests for Google Workspace
Ensure proper documentation notification escalation tracking and follow up of all incidents/ service request via ticket management system
Support new joiners by preparing the required IT hardware/ software packages and access credentials
Conduct weekly checks on meeting room AV equipment.
Support with user communications regarding system updates scheduled maintenance or new rollouts
Collaborate with cross-functional teams/ global IT on issues and system integration
Manage full inventory lifecycles for hardware and software and perform regular asset tracking and store room organization
Manage vendors for hardware maintenance repairs quote requests and warranty claims
Regularly compile and present statistical reports on ticket volumes resolution times and recurring incidents
What will you need
At least 2 years of experience in IT Service Desk System Support or Service Administration
Technical skills: Google Workspace Windows/ MacOS/ iOS troubleshooting networking basics and AV room setups
Familiarity with ITIL framework/ IT Service Management is a bonus
Soft skills: Strong communication time management and customer service skills
Required Skills:
IT Support & Service Administrator
Required Education:
degree / diploma
