IT Administrator

We are seeking an IT Administrator to support the daily operation maintenance and continuous improvement of the companys IT environment. The role will provide hands-on support across IT infrastructure service desk operations cybersecurity IT projects asset management local ERP administration and operational documentation to ensure reliable and secure IT services for internal users.

• Provide day-to-day IT service desk support to internal users including troubleshooting computers laptops networks office applications equipment BYOD devices door access system and other ad-hoc IT requests.
• Support the installation configuration maintenance and troubleshooting of IT hardware software networks and server room infrastructure including equipment racks UPS FM200 fire suppression system air-conditioning and other related facility support systems.
• Support IT asset management life cycle activities including acquisition registration tracking maintenance refresh planning and disposal coordination.
• Support local IT project implementation including coordination testing deployment user support and post-implementation follow-up.
• Support IT security controls to protect company systems and data while ensuring compliance with company policies health and safety regulations and operational procedures.
• Perform IT onboarding and offboarding support including device setup account coordination access support and equipment for new hires and departing employees.
• Maintain accurate and up-to-date IT operational documentation including procedures user guides inventory records and support information.
• Support local ERP service requests including user account maintenance and first-level support when required.
• Support AI adoption initiatives through user enablement training coordination and guidance as needed.

Qualifications :

• Diploma or Degree in Information Technology Computer Science or a related field with 12 years of relevant IT support experience.
• Good working knowledge of Active Directory Group Policy DNS DHCP TCP/IP Windows environments and Office 365 applications.
• Hands-on experience with Microsoft 365 administration (MFA Intune MDM etc..) and ITSM tool.
• Experience with network infrastructure firewalls VPN SharePoint VMware ESXi or uniFLOW will be an advantage.
• Able to support after normal working hours when required including urgent technical issues or critical weekend duties.
• Certification (Preferred):  ITIL Foundation CompTIA A CompTIA Network

Additional Information :

-

Remote Work :

No

Employment Type :

Full-time