Infrastructure Technology Support Lead, Southeast Asia

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platforms International Services you will play a leadership role in ensuring operational and governance stability across Southeast Asia with primary coverage of Thailand and the Philippines. You will own local governance processes strengthen service management rigor and ensure strong engagement with regional and global partners. You will bring solid technical breadth to understand issues ask the right questions and communicate clearlywithout needing deep developer or architect specialization.

Job responsibilities

• Own local technology governance for Infrastructure Platforms International across Thailand and the Philippines ensuring consistent execution of operational controls governance routines and management reporting aligned to local and global standards.
• Lead and coordinate cross-functional initiatives (strategic and run-the-business) to remove delivery friction and enable product and infrastructure teams to meet service outcomes.
• Align regional execution to global objectives ensuring priorities processes and governance expectations are clearly understood and adopted across Southeast Asia locations in scope.
• Serve as a senior connector across teamsbuild strong working relationships with regional/global partners and leverage common processes and resources to deliver against targets.
• Partner closely with Audit Risk Cyber & Technology Controls and Compliance to ensure adherence to local regulatory requirements and JPMorganChase technology standards including supporting regulatory responses and governance evidence needs.
• Strong stakeholder management skills with demonstrated experience proactively driving timely self-initiated 360-degree stakeholder engagement to socialize key initiatives and align priorities maintaining a consistent customer-first focus.
• Own stakeholder communications and escalation providing clear updates decision points and remediation actions to business and technology leaders.
• Oversee core service management disciplinesincident problem and change managementensuring high-quality execution effective root-cause follow-through and sustained risk reduction.
• Support the evolution of operating models in Southeast Asia locations in scope ensuring a clear ownership and accountability model while maintaining appropriate governance and oversight.

Required qualifications capabilities and skills

• Bachelors degree in computer science or a related technology field (or equivalent practical experience).
• 5 years of experience in technology operations service delivery and/or governance in a complex enterprise environment operating at a Vice President (or equivalent) level.
• Experience operating within regulated financial services environments with exposure to Southeast Asia markets including Thailand and/or the Philippines.
• Demonstrated ability to lead through influence aligning stakeholders and driving outcomes across multiple teams and priorities.
• Strong grounding in technology service management and controls (incident/problem/change practices availability and stability operational hygiene risk and issue management).
• Executive-level communication skills: able to translate technical topics into clear narratives actions and decisions for senior stakeholders.
• Strong judgment and ownership mindsetable to navigate ambiguity set direction and keep teams aligned on outcomes and timelines.

Preferred qualifications capabilities and skills

• Familiarity with hybrid technology environments (on-prem and public cloud) from an operational governance perspective.
• Working knowledge of the AI landscape with the ability to identify practical opportunities to deploy AI to improve operational governance and service delivery and the capability to create clear well-structured prompts to achieve consistent high-quality outcomes.