Information Technology Lead Systems Engineer, IT Network Comms (Core DC)

The incumbent will be responsible for the architecture design implementation and day-to-day operations of the SIA Groups core Data Centre network keeping mission-critical services highly available performant and secure. He/She requires an analytical mindset good awareness and appreciation of operational practices and strong expertise in automation and AI-enabled operations in order to reduce toil improve incident response and strengthen resilience at scale.

Key Responsibilities
1) Service Operations & Reliability
Provide operational support for core DC networking (routing/switching segmentation connectivity)
Drive Incident Problem Change and Configuration MANAGEMENT to meet service targets and standards
Serve as technical lead during major incidents performing deep-dive troubleshooting RCA and driving corrective/preventive actions
Plan and execute complex changes with risk assessment readiness checks back-out planning and post-change validation
Maintain high-quality configuration and operational documentation; continuously improve runbooks/SOPs

2) Operational Automation & AI-enabled Ops
Design and build automation to improve BAU consistency and efficiency (e.g. config deployment/validation compliance health checks reporting)
Use Ansible Python and APIs to standardise operational workflows.
Apply AIOps/AI-assisted operations (event correlation anomaly detection noise reduction and predictive alerting) to reduce MTTR
Scale automation patterns
3) Security Operations & Zero Trust
Operate and improve the security posture of DC network infrastructure
Support micro-segmentation and Zero Trust-aligned controls within the data centre network
Proactively identify resiliency and security gaps and drive remediation through engineering changes and automation
4) Vendor & Service Delivery Management
Collaborate with vendors and stakeholders to ensure service availability and timely issue resolution
Track incidents/problems/tickets to ensure SLA adherence quality updates and timely closure
Participate in service delivery reviews and drive actions that improve outcomes
5) Continuous Improvement & Technology Refresh (Ops-led)
Identify operational pain points and implement improvements across process tooling monitoring and automation
Participate in POCs/lab validations to improve operability reliability and automation

Requirements
Bachelors degree in Computer Sciences or related discipline
6 years of hands-on network operations/engineering experience in a multi-vendor environment.
Strong DC networking fundamentals (routing/switching troubleshooting complex change execution).
Experience with operational practices: incident/problem/change management RCA and service reliability.
Experience implementing process re-engineering and automation to improve processes.
Strong problem-solving skills with the ability to isolate and resolve issues in complex environments.
Excellent team player; ability to manage conflicts to achieve common goals.
Strong communication skills; comfortable engaging technical and non-technical stakeholders.
Experience in two or more of: core DC networking security network automation.
Working knowledge of Ansible/Python/APIs (or motivation to build this capability quickly).
Familiarity with segmentation/micro-segmentation and operational security hygiene.
Certifications such as Cisco/F5/Palo Alto/Check Point (or equivalent).
Awareness of AIOps/AI trends and ability to apply them pragmatically.

We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.