IKEA Tampines Home Design Project Coordinator

PURPOSE OF THE JOB

The IKEA Home Design Project Coordinator plays a key role in ensuring the smooth execution of home design projects by coordinating end-to-end order fulfilment project timelines and stakeholder collaboration. The role ensures a seamless customer experience through effective coordination of sales orders design documentation installations and after-sales support.

This position provides operational and project coordination support to the sales team enabling them to focus on business development and client engagement. The Project Coordinator serves as a key driver of project execution ensuring seamless coordination of processes systems timelines and stakeholder follow-ups to deliver projects accurately efficiently and in line with IKEAs service standards.

RESPONSIBILITIES OF THE JOB

• Coordinate end-to-end administration of home design projects including sales orders drawings floor plans design plans and related documentation to ensure accuracy completeness and timely execution;
• Coordinate with sales logistics installation teams customer service suppliers and third-party partners to ensure alignment and timely project delivery;
• Serve as the primary point of contact for clients providing project updates managing expectations and ensuring a positive customer experience;
• Monitor project timelines and follow through on deliverables ensuring smooth execution and timely resolution of after-sales matters;
• Ensure accurate maintenance of project data order progress and client documentation across systems to support efficient project delivery;
• Respond to client enquiries through phone email and online channels providing professional and customer-focused support;
• Investigate and coordinate resolution of order discrepancies fulfilment issues and service recovery cases;
• Ensure all sales transactions and processes comply with IKEA policies procedures and financial controls;
• Generate and track sales/project reports order status fulfilment performance and issue trends to support operational improvements;
• Contribute to continuous improvement by identifying process gaps and supporting workflow enhancement initiatives.

Qualifications :

Qualifications

Knowledge

• Experience in interior design renovations or retail operations environments is preferred;
• Experience in project coordination sales administration order fulfilment or customer service within a fast-paced operational environment;
• Knowledge of project coordination and project lifecycle management including initiation planning execution monitoring and closure;
• Understanding of stakeholder management and cross-functional collaboration with the ability to coordinate across multiple departments and business functions;
• Familiarity with IKEA range & services and inventory systems order management platforms and sales or operational tracking tools.
• Knowledge in data analysis reporting and performance tracking with the ability to interpret operational data to support project decisions and reporting.
• Understanding of customer journey customer experience principles and after-sales processes to support end-to-end service delivery;
• Strong organisational skills with high attention to detail and accuracy; 
• Effective communication and coordination skills with internal and external stakeholders; 
• Customer-oriented with a service-minded attitude; 
• Reliable and structured with the ability to prioritise workload under pressure with smooth execution in day to day work; 
• Team player with a supportive mindset and willingness to help others; 
• Good problem-solving ability in operational or process-related challenges;
• Adaptable and flexible to changing priorities or processes; 
• Self-motivated disciplined and able to work independently with minimal supervision; 
• Strong numerical and documentation handling skills.

Additional Information :

Apply before 15 July 2026

Remote Work :

No

Employment Type :

Full-time