IKEA Tampines Customer Relations Officer, Shopping Experience (Part-Time)

About the job

Reporting to the Shopping Experience Manager you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the departments action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children safety and cleanliness in Smaland and amenities such as 1st Aid Room Nursing Room etc
• Plan co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers queries or complaints professionally and improve customer service delivery to enhance customers shopping experience.
• You will record information handle paper works and compile statistics general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours inclusive of both weekends and Public Holidays

Remote Work :

No

Employment Type :

Part-time