Helpdesk Service desk engineer
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Monthly Salary:
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Job Summary
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis Artificial Intelligence & Machine Learning IoT Cloud and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
Job Title - Helpdesk/ Service desk engineer
Job Description & Requirements
Experience in IT Helpdesk/ Service desk domain (Min. 1 year)
Knowledge on ITSM tool.
Excellent communication skills.
Basic experience in IT Support like OS troubleshooting / Networking / Application support.
Should have handled Global Service Desk operations
Basic knowledge on Application Architecture.
Proficient on basic ITIL processes like Incident problem and change management etc.
Required Experience:
IC
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
