Head of Operations, APAC Hub

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Head of Operations APAC Hub

A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

Thats what makes us Roche.

We are looking for a strategic and results-driven Head of Operations APAC HUB to lead and oversee our outsourced Global Distribution HUB based in Singapore serving the Asia Pacific region. This pivotal role is responsible for ensuring operational excellence driving continuous performance improvement and strengthening relationships with third-party logistics and distribution partners. The ideal candidate brings deep operational expertise strong leadership capabilities and a collaborative mindset to manage complex supply chain dynamics in a fast-paced high-impact environment.

The Opportunity

• Strategic & Operational Leadership: Oversee and align end-to-end operations of the APAC Distribution HUB with corporate and regional strategies contributing to the development and execution of long-term distribution plans.

• Performance & Compliance Management: Define track and optimize key performance indicators (KPIs) and service levels while ensuring full compliance with global trade regulations regional customs requirements and contractual agreements with 3PL partners.

• Cross-Functional Collaboration & Stakeholder Management: Collaborate with a wide range of internal teams and external partners to streamline processes enhance customer satisfaction and manage governance frameworks.

• Financial & Inventory Oversight: Manage a significant annual operating budget (SGD 25M) and an extensive inventory stock (SGD 200M) balancing cost-effectiveness with service excellence and ensuring accuracy and availability across the region.

• Team Leadership & Talent Development: Lead mentor and develop a high-performing operations team of more than 3 direct reports fostering a culture of accountability and building future leadership pipelines.

• Continuous Improvement & Digital Transformation: Champion the adoption of digital tools automation and analytics to drive operational visibility predictive planning and continuous process improvements.

• Risk Management & Business Continuity: Identify and mitigate operational risks through robust business continuity planning and crisis response strategies.

• Values & Sustainability Champion: Promote a safe efficient and inclusive work environment championing sustainable practices aligned with Roches values and ESG goals.

Who you are

• You should possess a minimum of 10 years of progressive experience in operations or supply chain management with at least 5 years in a senior leadership role within a regional or global distribution environment. A Bachelors degree in Supply Chain Management Logistics Operations Management Business Administration or a related field is required while a Masters degree (e.g. MBA or relevant technical specialization) is preferred.

• Strategic Leadership: Proven ability to lead mentor and develop high-performing teams while leveraging advanced analytical skills to drive data-driven decisions and contribute to long-term distribution strategies.

• Operational & Financial Oversight: Demonstrated success in managing complex outsourced operations and third-party logistics (3PL) providers with a strong focus on optimizing financial performance service levels and inventory management.

• Process Excellence & Digital Transformation: Extensive experience with operational excellence methodologies (e.g. Lean Six Sigma) and proficiency in supply chain systems and data visualization tools to champion continuous process improvement and digital adoption.

• Cross-Functional Collaboration: Excellent communication and stakeholder management skills with a high degree of cultural intelligence to effectively influence and collaborate across diverse functions levels and international teams.

• Compliance & Risk Management: Deep understanding of global trade compliance including customs clearance and Free Trade Agreements (FTAs) coupled with a proven ability to identify and mitigate operational risks.

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.