Head of Enterprise Controls (PFA)

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

The Head Enterprise Controls establishes and runs PFAs enterprise controls framework and governance. The role ensures alignment to MAS requirements relevant industry guidelines and applicable Prudential group standards while independent oversight remains with Line 2 Risk & Compliance. The role governs outsourcing (including Third Party Risk Management (TPRM)) and is the senior escalation point for control breakdowns and systemic issues. Partnering the CEO and PFA Management team the role drives accountability through fit-for-purpose governance reporting and timely remediation.

Key Responsibilities:

• Enterprise controls framework & governance

  • Set and maintain PFA policies delegated authorities governance forums decision rights and escalation routes with the CEO and PFA Management team.

  • Maintain the enterprise controls library and standards aligned to MAS expectations and applicable group standards.

  • Act as senior escalation point for governance breaches/control breakdowns; drive triage decisioning issue tracking/closure and escalation of systemic themes.

• Outsourcing governance (including TPRM)

  • Govern outsourced arrangements (incl. material outsourcing): accountability performance/risk monitoring issue management and service recovery/exit readiness (incl. BCP/DR).

  • Ensure arrangements meet MAS Outsourcing Guidelines across the lifecycle: due diligence risk assessments contract/control obligations periodic monitoring/reviews incident & escalation reporting and management information.

• Operational controls ownership

  • Own key/material controls across PFA (sales servicing outsourcing third-party distribution) incl. control descriptions SOPs/process maps evidence standards record-keeping and minimum control standards.

  • Monitor control performance via MI (metrics exceptions attestations) thematic reviews and periodic testing; run issue management end-to-end (root cause action tracking validation closure and escalation of systemic issues).

• Governance uplift

  • Partner the CEO and PFA Management team to uplift governance (simplify harmonise policies strengthen controls tighten reporting discipline).

  • Embed conduct and accountability through clear ownership follow-through and continuous improvement.

• Enterprise Data Governance (EDG) oversight

  • Drive EDG framework by establishing ownership for critical data elements embedding data quality controls into key processes and outsourced arrangements and monitoring data issues through MI exception reporting and remediation tracking.

  • Partner business technology risk and compliance stakeholders to strengthen data governance improve reporting reliability and ensure alignment with MAS expectations group standards and PFAs enterprise controls framework.

Who we are looking for:

• Degree in Business/Finance/Law/Risk (or related); controls/risk/audit qualification preferred.

• 10 years in enterprise controls/operational risk/internal audit/controls testing or regulatory-facing governance in financial services (FA preferred).

• Strong grasp of MAS expectations (incl. Outsourcing Guidelines) and ability to translate into practical governance controls and MI.

• Strong influencing across functions/vendors; strong writing and governance reporting for CEO/Board/Audit Committee; organised and execution-focused.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.