Guest Service Agent

Job Summary

Reporting to the Duty Manager the Guest Service Agent is responsible for supporting the day-to-day operations of the Front Office and ensuring a warm welcoming and seamless experience for all guests and visitors throughout their stay.

Key Responsibilities

• Support the day-to-day operations of the Reception and Front Office while on duty
• Welcome and assist guests and visitors upon arrival and departure ensuring a warm and professional experience
• Supervise the driveway operations and ensure consistently high standards of guest service
• Handle the Information Desk including guest enquiries information requests mail and messages
• Identify guests needs and requests and direct them to the appropriate department or person
• Provide accurate and helpful information about the hotel its facilities services and surrounding areas
• Promote the hotels services facilities and Accor products to enhance the guest experience and support revenue generation
• Explain hotel and network pricing policies and effectively present relevant products and services to guests
• Proactively promote and upsell hotel services where appropriate
• Identify opportunities to contribute to the hotels profitability within the Front Office operation
• Maintain a strong knowledge of hotel operations and ensure guest requests are handled efficiently
• Demonstrate and actively support Accors Vision and Values in all interactions

Qualifications :

• Diploma or Bachelors Degree in Hospitality Hotel Management Tourism or a related field preferred
• Previous experience in Front Office or Guest Services is an advantage
• Good communication and interpersonal skills with a strong customer service mindset
• Positive attitude willingness to learn and ability to work well in a team
• Willing to work rotating shifts weekends and public holidays

Remote Work :

No

Employment Type :

Full-time