Global Support Consultant, Talent Solutions Japanese speaking

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

We are looking for a LinkedIn Support Consultant to join our team in delivering an excellent experience for our members and enterprise customers to support our Talent Solutions line of business - including Hiring and Learning this role you will be the customer and members main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating issues ensuring customers and members are utilizing our solutions and tools to meet their needs as well as suggesting key ways to add value to their overall experience. 

Responsibilities: 

• Provide exceptional customer and member experience via phone email and live chat 

• Work within a queue-support model with specific daily targets on the number of contacts completed 

• Develop and maintain an exceptional understanding of the LinkedIn Talent Solutions products through ongoing training while being keenly aware of industry trends 

• Analyze and understand client and member needs answering all product inquiries and questions 

• Lead issue investigations with a consulting mindset by providing timely resolution and adding value to customer interactions by advising and educating customers and members 

• Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process policy and product changes that will affect users 

• Document all communication with users and accounts accurately and in a timely manner in a variety of systems and tools 

• Ensure that all issues are escalated appropriately to the correct internal departments and management 

• Collaborate with cross-functional teams efficiently to deliver members-first solutions 

• Understand embody and execute LinkedIns culture and core values 

Qualifications :

Basic Qualifications 

• 2 year of experience in customer service or account management supporting a product/solution using multiple communication channels (email chat phone) 

• Native or business fluency in both verbal and written Japanese and English languages to manage inquiries from Japanese-speaking and English-speaking customers 

Preferred Qualifications 

• Experience working in a customer support role contact center or queue-based environment 

• Excellent verbal and written communication skills 

• Direct work experience in dealing with difficult customers delivering complex messages that address company needs for additional information or modified actions by the customer 

• Strong proficiency with digital and online tools including the ability to explain digital product functionality to customers via telephone email and chat 

• Experience in technical and product support/troubleshooting 

• Ability to multi-task using different media 

• Well-versed in cross-functional collaboration with the ability to interact with all levels of the organization 

• Proficiency in MS Office (Outlook Word PowerPoint and Excel)

Suggested Skills:  

• Customer Service   

• Communication   

• Problem-solving   

• Time Management 

Additional Information :

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: Work :

No

Employment Type :

Full-time