Givaudan Careers Account Manager

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with our customers we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with.
In Singapore youll be at the centre of every innovation creation and solution available to the entire Asia-pacific region. Working with our research creation and production units as well as our renowned perfumery school youll make us a greater force for good. Every day your passion your creativity and your expertise will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Purpose

Responsible for maintaining and growing customer relationships while ensuring that their needs are met effectively. This position is focused on driving customer satisfaction retention and revenue growth by acting as the primary point of contact between the customer and the organisation often with the support of more senior sales managers

Core Responsibilities

Account Growth & Management

• Actively contribute to the growth of Givaudans business with designated lower-complexity accounts managing revenue (top line) and cost (bottom line)
• Support and contribute to the development of account strategies for assigned accounts ensuring alignment with overall business objectives and learning from collaboration with senior colleagues
• Apply Givaudan pricing guidelines with assigned accounts including credit pricing and rebates agreements within established guidelines including credit pricing and rebates and negotiate with support of senior account professionals when necessary.

Customer Relationship Management

• Build and manage strong relationships within a portfolio of accounts ensuring customer satisfaction and loyalty
• Monitor customer behaviors and competitor activities to identify trends and opportunities for account growth
• Support the transition of customer projects and new wins from scale-up to production

Planning & Reporting

• Monitor and assist in tracking the Annual Development Plan (ADP) to ensure that sales activities are on schedule and meet success criteria
• Regularly update and monitor customer information ensuring accuracy and accessibility for internal teams

Collaboration & Communication

• Work collaboratively across functions (eg Marketing Technical and Operations) to support customer needs and ensure project execution aligns with customer expectations
• Collaborate in the creation and delivery of internal and customer presentations effectively communicating Givaudans value proposition and project updates

Professional Development

• Engage in ongoing learning about Givaudans products services and industry trends to enhance expertise in the role

Academic Background

• University degree

Professional Experience

• 3 years functional/technical sales experience (B2B preferred)

Technical Skills

• Understands the key elements of the Annual Development Plan (ADP) and its significance in driving sales performance.
• Capable of assisting in the development of basic ADPs for key customers aligning with their needs and business objectives.
• Proficient in utilizing Key Performance Indicators (KPIs) to monitor and evaluate account performance ensuring alignment with sales goals.
• Can identify and articulate the value drivers that are important to key customers effectively communicating Givaudans value proposition.
• Possesses the ability to generate new business opportunities leveraging the support and guidance of experienced account professionals.
• Has a foundational understanding of customer strategies initiatives priorities and launch processes to better serve customer needs.
• Basic understanding of competitor activities and their impact on key customers
• Strong written and verbal communication proficiency in English facilitating effective communication with customers and internal teams.
• Proficiency in common PC Applications

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.

We value the different perspectives that come from diverse cultures backgrounds and experiences.

Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.