Freight Operations Supervisor (MNX)

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Job Description:

Job Responsibilities

Customer Service

• Monitor and maintain a high level of customer satisfaction through proactive communication and service excellence.

• Respond promptly and professionally to customer inquiries requests and concerns.

• Collaborate with internal stakeholders to deliver an exceptional customer experience.

• Manage customer expectations and ensure timely resolution of issues.

• Coordinate with internal and external stakeholders on Corrective and Preventive Actions (CAPA) to address service-related concerns.

• Build develop and maintain strong customer relationships to understand and fulfill customer requirements.

• Manage assigned customer accounts and ensure all inquiries and service requests are handled efficiently and effectively.

Operations

• Coordinate air and sea freight shipments including transportation arrangements

• Liaise with co-loaders carriers and service providers to arrange freight bookings and shipment movements.

• Prepare and process billing invoicing and related documentation accurately and timely.

• Handle import/export permit declarations and customs clearance activities in compliance with regulatory requirements.

• Source and secure cargo space with airlines and other freight partners to support shipment planning and delivery schedules.

• Process full-cycle air and sea freight import/export documentation (billing/invoice)

• Support cross-functional and departmental projects as assigned.

• Carry out any other duties and responsibilities assigned by the reporting manager or management team.

Job Requirements

• Possess a Bachelors Degree in Business Administration Logistics & Supply Chain Management or a related discipline.

• Minimum 3 to 7 years of relevant experience in airfreight healthcare logistics freight forwarding supply chain customer service or related operational environments.

• Prior supervisory or people management experience is preferred.

• Possess a valid TradeNet declaration permit account/ID and working knowledge of CargoWise is preferred.

• Proficient in Microsoft Office applications

• Demonstrate excellent verbal and written communication skills

• Able to work effectively in a fast-paced and dynamic operational environment while maintaining a high level of accuracy and attention to detail.

• Customer-focused with strong problem-solving and stakeholder management capabilities.

• Willing to work beyond regular business hours when required to support operational and customer requirements.

Employee Type:

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