Field Delivery Operation Representative

Description -

Job Summary
This role manage end-to-end CS supplier operations ensure service delivery excellence and drive continuous improvement across HPs outsourced partner ecosystem.

Responsibilities
Manage end-to-end supplier operations and service delivery performance across multiple outsourced partners.
Ensure supplier compliance with SOW contractual obligations and HP operational standards.
Drive continuous improvement initiatives on supplier productivity cost efficiency and customer satisfaction.
Monitor KPIs/SLA performance and proactively identify risks gaps and corrective actions.
Collaborate with regional/WW teams on supplier strategy governance and execution alignment.
Lead operational cadence (QBR MBR) with suppliers and internal stakeholders.
Lead business process management by standardizing operational workflows governance routines and cross-functionalexecution models.
Drive process optimization through KPI-based performance reviews issue resolution tracking and continuous improvement initiatives.
Support business enablement through service readiness partner capability development and scalability planning.
Conduct root cause analysis for service performance issues and implement structured action plans.
Provide visibility and reporting to leadership on supplier performance risks and opportunities.
Manage financial aspects including forecast cost control and productivity improvement initiatives.

Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Information Systems Engineering or any other related discipline or commensurate
work experience or demonstrated competence.
Typically has 3-5 years of work experience preferably in service support microcomputer industry or a related field or an advanced degree
with little or no work experience.

HP is a Human Capital Partner we commit to human capital development and adopting progressive workplace practices in Singapore.

#LI-POST

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal