Enterprise Services Risk Services Specialist
Job Summary
- Act as a primary point of contact for strategic ERS clients delivering a high-touch consultative service experience
- Build deep trusted relationships across client organisations and provide tailored guidance on risk workflows analytics and best practices
- Proactively identify client needs anticipate challenges and deliver solutions across support channels (chat tickets calls and on-site engagements)
- Develop and maintain deep expertise in MARS BVAL OTC and associated workflows across asset classes
- Stay current with market developments and regulatory changes translating these into actionable insights for clients
- Serve as a subject matter expert helping clients interpret complex risk analytics and implement best-in-class approaches
- Partner closely with Sales to support revenue generation including identifying expansion opportunities contributing to client engagements and supporting ERS adoption
- Provide structured client feedback and market intelligence to Product and Engineering teams influencing roadmap prioritisation and driving continuous improvement
- Lead onboarding of new workflows and use cases ensuring seamless client integration
- Identify gaps in processes and workflows and introduce scalable solutions to enhance efficiency and service quality
- Effectively manage client communications during incidents or escalations ensuring transparency and trust
- Own the end-to-end client experience for a portfolio of ERS clients on the MARS platform
- Act as a trusted advisor delivering expert guidance on risk analytics derivatives valuation and portfolio workflows
- Build and maintain senior stakeholder relationships across front office risk and operations teams
- Drive client adoption and usage of advanced MARS capabilities and ERS services
- Partner with Sales Product and Engineering to improve client outcomes and platform performance
- Translate client needs into actionable product feedback and commercial opportunities
- Lead client training sessions workshops and strategic reviews
- Manage escalations with urgency and professionalism ensuring effective resolution
- Minimum 3 years of experience in Financial Services or a Financial Technology company
- Experience in OTC derivatives and risk analytics including practical experience of market value (MTM) calculations and risk sensitivities (the Greeks) in at least one major asset class (Rates FX Equities or Commodities)
- Demonstrated experience in a client-facing or high-level internal stakeholder management role
- Experience in building relationships across various stakeholder levels (e.g. technical contacts product managers traders executive team etc.)
- Ability to utilize your strong product knowledge technical skills and market knowledge to support our Enterprise clients
- Ability to assist with product testing and project management work
- Strong multi-tasking and prioritization skills while being a self-starter and a proactive collaborator
- High level of energy creativity flexibility and dedication - a willingness to focus and commit to finding the best solution for our clients
- Demonstrated continuous career growth within an organisation
- Strong presentation and communication skills in English with the ability to explain complex analytics and recommend best practices
- Bachelors degree or degree equivalent qualifications
- Proficiency with market practice on risk management and derivatives valuation
- CFA or FRM qualification
- Prior experience with mortgages (MBS CMBS RMBS TBAs CLOs Pools etc.) with an understanding of prepay assumptions in pricing models
- Knowledge of regulations such as FRTB SIMM SA-CCR
- Passion for technology and demonstrated experience with Python and/or other programming languages
- Prior working experience with the Bloomberg suite of products
Required Experience:
IC
About Company
Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on ... View more