Enterprise Services Portfolio Enterprise Support Specialist
Job Summary
- Build a comprehensive understanding of the features and capabilities of our portfolio product offering through training and on-the-job learning in order to manage client queries quickly and efficiently
- Troubleshoot issues pertaining to the PORT Enterprise product while assessing any potential business and/or operational impact
- Understand and support clients on methodologies inquiries around portfolio performance attribution and risk
- Identify gaps and opportunities to introduce best practices and new processes to enhance efficiency and improve on existing processes
- Collaborate extensively with our Portfolio Implementation Portfolio Sales and Portfolio Engineering teams to improve our clients experience and overall performance of our technology
- Foster excellent relationships with key PORT Enterprise clients to improve their overall experience in using the product
- Manage client expectations through timely and effective communications during systemic issues or escalations
- Raise issues and liaise with Product and Engineering for enhancements or any other remediation requested by clients
- Leverage Python to automate internal processes and build Python-based functions on internal applications which are to be used for conditional validation on large data sets
- Minimum 5 years of experience in financial services or a financial technology company
- Experience of Fixed Income and Portfolio & Risk Analytics gained within the past 3 years
- Experience in supporting or selling to buy-side institutions gained within the past 3 years
- Hands-on experience working with Python
- Attention to detail with strong analytical skills to evaluate problems and provide solutions
- The ambition to take ownership and responsibility of issues and handle them effectively through to resolution
- The inclination and aptitude to pick up new technologies and procedures
- Strong interpersonal and organizational skills to drive and implement ideas in a changing environment
- Proficiency with Microsoft applications Excel (Advanced) PowerPoint and Word
- Demonstrated continuous career growth within an organisation
- Strong presentation and communication skills in English
- Bachelors degree or degree equivalent qualifications
- Understanding of workflows used by portfolio managers risk and attribution specialists and the ability to build and understand complex workflow solutions
- Proficiency with Microsoft Power BI Visio and experience with Bloomberg products
- Business proficiency in other Asian languages (e.g. Mandarin Korean Japanese) as this role will support clients who speak a diverse range of languages
Required Experience:
IC
About Company
Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on ... View more