Enterprise Customer Success Manager

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 2400 customers in 70 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

The Customer Success Manager joins Harveys Customer Success team in Singapore to drive adoption and long-term value for clients across the APAC region. The teams mission is to ensure Harveys AI technology becomes deeply integrated into clients daily workflows transforming how legal professionals and enterprises operate. As the first Customer Success hire in Singapore this role owns the end-to-end client relationship post-salefrom strategic onboarding through renewalserving as a trusted advisor who translates complex AI capabilities into measurable business outcomes. This person will partner with regional sales legal engineering and product teams to establish Harveys local client success playbook and build a market-defining function from the ground up at one of the fastest-growing AI companies in the world.

• Lead strategic implementation of Harvey into client workflows ensuring seamless adoption and optimal utilization of AI solutions across enterprise and mid-market accounts.

• Train and enable end users on Harveys technology evangelizing the power of LLMs and driving daily product engagement.

• Manage Enterprise client relationships with a prescriptive consultative approach serving as a thought partner to executive stakeholders.

• Monitor customer health metricsadoption rates utilization and ROIand develop data-driven strategies to maximize client satisfaction and readiness for renewal.

• Relay client insights to internal product and engineering teams contributing to continuous product improvement and roadmap influence.

• Build the foundation for Harveys Customer Success presence in Singapore establishing local processes playbooks and best practices for the region.

• 5 years of experience in Customer Success Account Management or Client Services within Enterprise SaaS legal technology or top-tier management consulting.

• Demonstrated ability to manage complex multi-stakeholder enterprise accounts and drive technology adoption at scale.

• Excellent communication and strategic planning skills with the ability to influence stakeholders at various levels including C-suite executives.

• Results-driven with a track record of meeting or exceeding retention expansion and adoption targets.

• Experience working in or with the APAC market with strong cultural fluency across the region.

• Entrepreneurial mindsetcomfortable building processes from scratch and operating with a high degree of autonomy in a fast-paced environment.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

IC