Engineer Field Service, PS SEA

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Basic Functions

• Investigate and handle all customers complaints and product failures.

• Providing after-sales technical support and site service responsibilities to distributors/end customers.

• Review and assist in processing warranty claims from distributors

• Standby support and 24/7 emergency call for customer support

Specific Responsibilities

• Provide the installation commissioning and on-site training to support the customers according to the scope of the project

• Provides after sales technical support troubleshooting and site service to customers in a timely manner to ensure that the product is operational.

• Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training

• Ensures all technical and training documents are up-to-date and organized

• Provides specific training to distributors and dealers for service and troubleshooting skillsets ensuring optimum service level at all distributors

• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved

• Provides technical assistance on factory test of special projects

• Investigates root causes of failures and recommend solution

• To deal with customer on the warranty issues from technical aspect

• Performs any other service and training duties as and when assigned

Qualifications / Requirements

• Diploma/degree in Mechanical/ Electrical Engineering with at least 5 years of relevant experience

• This position requires fair amount of traveling in the Asia Pacific and South East Asia Region

• A team player with strong problem-solving skills and task oriented

• Possess strong customer service orientation enthusiasm for power generation products

• Prior mechanical experience with engines (MHI MTU John Deere Volvo) will be advantageous

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at In addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlko matching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Our Values

Curiosity Seek learn share
Trust Go farther together
Pace Focus to go faster
Excellence Find the win every day