Director, AI and Experience Orchestration Sales

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

As Director of Sales AI and Experience Orchestration you will lead a team of specialist overlay sellers responsible for driving sales of Genesys AI powered customer experience and orchestration capabilities across APAC.

This role is focused on building coaching and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies accelerate deals and drive AI-led outcomes for customers.

At Genesys we are transforming the customer experience landscape through empathy AI innovation and global impact and this role plays a critical part in advancing our Agentic AI vision.

Key Responsibilities (but not limited to):

• Lead coach and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers

• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities as well as drive autonomous activities and sales cycles in accounts where appropriate

• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals

• Partner with subregional direct sales leadership to align AI specialist coverage priorities and engagement models

• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases measurable outcomes and value narratives

• Model effective executive presence thought leadership and consultative selling techniques in customer and internal engagements setting the standard for specialist sellers

• Support complex strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers

• Monitor AI market trends competitive dynamics and customer feedback to continuously evolve specialist enablement messaging and sales approach

• Collaborate cross functionally with Product Marketing Enablement Customer Success and Professional Services to bring customer insights back into the organization leveling up the field and continuously improving Genesys go-to-market effectiveness

Qualifications:

• Bachelors degree or equivalent practical experience

• 10 years of experience in enterprise software sales including AI-related solutions in the customer experience domain

• 5 years of people management experience leading specialist overlay / subject matter expert direct sales or pre-sales teams

• Strong understanding of AI powered customer experience conversational AI or experience orchestration technologies

• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership

• Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth

• Excellent communication presentation and executive engagement skills

• Strong collaboration skills and comfort operating in matrixed sales environments

• Ability to manage multiple priorities and guide teams through complex ambiguous sales cycles

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Singapore.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.