Deal Desk Manager

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said every hiring decision is made by real Twilions!

Also while we are a remote-first company you may be asked to report in person on an ad-hoc basis for team gatherings functional off-sites or customer meetings.
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Join the team as our next Deal Desk Manager

Twilio is looking for a curious action-oriented strong financial analyst for the Deal Desk Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership Sales Legal and Operations to evaluate structure and execute deals in a way that is a win-win for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is passionate dedicated and able to build complex financial models and analyze pricing structures while providing data-driven financially sound and clearly communicated explanations and solutions.

• Analyze deal economics for standard and non-standard agreements evaluating critical variables including pricing discounting term length usage commitments and gross margin impact.
• Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price volume and risk ensuring all structures align with Twilios financial guardrails.
• Build maintain and review financial models and pricing scenarios to support non-standard deal requests and senior leadership approval decisions.
• Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation DocuSign execution and opportunity closure) ensuring 100% data integrity and policy compliance.
• Establish trusted working relationships across Commercial Legal Billing Operations Corporate Finance and Sales to streamline deal velocityparticularly during high-volume month- and quarter-end peaks.
• Act as a guardrail and educator for Sales and GTM teams ensuring adherence to internal contracting policies approval matrices and discount governance.
• Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms ensuring alignment with corporate risk and revenue recognition policies.
• Surface recurring deal patterns approval exceptions and operational friction points to contribute to the continuous improvement of Deal Desk workflows and system efficiencies.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• A Bachelors or Associates Degree plus a minimum of 5 years of experience in Corporate Finance Financial Planning & Analysis (FP&A) Commercial Finance or an analytical GTM/Deal Desk role. If no degree a minimum of 7 years of relevant analytical experience is required.
• Demonstrated analytical and financial skills with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.
• Advanced Excel/Google Sheets skills with proven experience building intermediate financial models logic formulas and scenario analyses.
• A diligent detail-oriented skillset with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.
• A self-starter with a can-do attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the Twilio Magic.

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce Tableau CLM and JIRA.

This role will be a Remote position based in Singapore. Approximately 5% travel is anticipated.

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings emails websites or messages. Please ensure you are engaging with an official @ email address. We will never ask for payment gift cards cryptocurrency or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.