Customer Service Specialist

Job Responsibilities:

• Fulfill and support sales orders
• Track and follow up closely with Sales and customers on back-orders status
• Provide customer support. Attend to all customers inquiries and provide assistance as and when necessary.
• Advise customers on Stock available and lead time
• Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
• Monitor factories schedule and update according in Oracle
• Coordinate with Sales and customer on quality issues and good returns etc.
• Coordinate with Sales and customer for Calibration completion and training and license etc.
• Coordinate with Customer to arrange shipment in month end
• Coordinate with Finance department on customer payments
• Issue credit notes to customers
• Liaise with English and Chinese speaking customers.
• Support internal and external audit requests.
• Participate in quarterly cycle count and annual stock take
• E- Filing of Purchase PO and other sales related documents
• Prepare Purchase Order / Internal Requisition
• Knowledge of Oracle is added advantage
• Good Communication skills & fast learner