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Customer Service Officer (Marine)
Job Location:
Monthly Salary:
Experience Required:
Posted:
18 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsibilities
- Attend to vessel-related enquiries from shipowners ship operators and charterers via phone email and online portals ensuring prompt and professional resolution of requests.
- Coordinate port arrival and departure logistics by liaising with port authorities terminal operators and vessel agents to facilitate smooth vessel clearance.
- Process and verify shipping documentation including bills of lading cargo manifests and customs declarations using port management systems.
- Monitor vessel schedules and berth allocations through maritime operations software proactively flagging delays or changes to relevant stakeholders.
- Liaise with internal operations logistics and finance teams to ensure accurate billing of port dues agency fees and ancillary charges via ERP platforms.
- Maintain up-to-date records of client accounts service histories and vessel calls in the companys CRM system.
- Prepare and distribute post-call reports service summaries and performance updates to clients and management in a timely manner.
- Support the onboarding of new clients by explaining service offerings standard operating procedures and documentation requirements.
- Identify and escalate service disruptions cargo discrepancies or compliance issues to the operations team in accordance with established protocols.
- Contribute to continuous service improvement initiatives by gathering client feedback and working with cross-functional teams to refine service delivery processes.
Requirements
Requirements
- Diploma or Degree in Shipping Maritime Studies Logistics Business Administration or a related discipline.
- Minimum 2 years of customer service or operations experience in a maritime port shipping or logistics environment.
- Proficiency in maritime documentation processes (e.g. bills of lading port clearance) working knowledge of port management or shipping systems and familiarity with MS Office applications including Excel and Outlook.
- Strong interpersonal and communication skills with the ability to manage multiple stakeholders effectively; a customer-first mindset with the composure to handle time-sensitive situations.
- Willingness to work on rotational shifts or be on standby during weekends and public holidays in line with 24/7 port operations requirements.
Clarence Khoh
R1552376
Required Skills:
Hiring Assistant Operations Executive
