Customer Relations (Admin) Manager

• Plan coordinate and administer all Company and internal management meetings (e.g. Board meetings subcommittee meetings management meetings).
• Attend meetings to take accurate timely and impartial minutes ensuring clear documentation of decisions follow-ups accountabilities and deadlines.
• Prepare agendas meeting packs attendance records and action trackers; ensure distribution and archival within agreed timelines.
• Maintain a minutes repository in accordance with records management guidelines and audit-readiness standards.
• Lead day-to-day office operations (front office mailroom office supplies meeting rooms pantry access cards equipment).
• Supervise and coach an administrative team; manage scheduling workload distribution and performance.
• Develop document and implement SOPs for administrative processes to improve turnaround times accuracy and user experience.
• Oversee reception and visitor management protocols as well as office security and housekeeping arrangements.
• Maintain central records (contracts policies circulars advisories minutes and correspondences) in line with retention policies.
• Implement file naming conventions version control and secure access permissions.
• Support data protection practices and ensure sensitive information is handled securely.
• Support procurement activities for administrative requirements (RFQs quotations evaluation summaries PR/PO processing) in line with Company policies.
• Manage contracts and service agreements for office-related vendors (e.g. cleaning security printers couriers office equipment).
• Track contract milestones renewals insurance requirements and service KPIs; escalate performance gaps and drive corrective actions.
• Assist in preparing and monitoring the administrative operating budget including office supplies equipment subscriptions courier services and meeting expenses.
• Identify cost-saving opportunities while maintaining service standards; track and report monthly budget variances.
• Oversee office maintenance minor improvement works asset inventory and lifecycle management of office equipment.
• Coordinate with Facilities teams and external contractors for repairs HSE compliance and workplace changes.
• Lead office relocations seating planning and business continuity preparations for administrative functions.
• Ensure administrative practices comply with Company policies and relevant statutory and audit requirements.
• Prepare supporting documentation for internal and external audits and ensure timely closure of audit findings.

• Diploma or Degree in Business Administration Management Public Administration or a related discipline.
• Minimum 58 years of relevant experience in office administration executive support office management or corporate services.
• Proven experience in formal minute-taking for management committee or executive-level meetings.
• Experience supervising administrative teams and managing external vendors and service providers.
• Working knowledge of procurement processes records management budgeting and administrative governance.

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company;
• Career development and a promote-from-within culture;
• An organisation committed to Diversity and Inclusion.

Were committed to providing work-life balance for our people in an inclusive rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program.

We have a vision of the future where people simply belong.

Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day. We embrace diversity across race colour religion gender national origin sexual orientation gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global communityit means we go way beyond just talking about it; we live it. If you want to live it too join us.