Competence Development Specialist

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Descriptions:

• Monitor and review PTC outcomes to ensure consistency quality and adherence to established governance standards

• Perform independent validation of PTC assessments to ensure accuracy completeness and alignment with internal guidelines

• Conduct targeted sampling and quality assurance reviews of outsourced PTC work to ensure consistency and control effectiveness

• Review sales documentation and customer interactions (e.g. call/email surveys where applicable) to identify potential trend or market conduct risks

• Identify control gaps process deviations and recurring issues and recommend appropriate remediation and control enhancements

• Analyse PTC findings to derive trends and generate insights on key risk areas and emerging conduct concerns

• Ensure all findings are accurately classified well-documented and escalated in a timely and consistent manner

• Support follow-up actions arising from PTC reviews including coaching requirements remediation actions and escalation to relevant stakeholders

• Collaborate with Distribution Risk & Compliance and Learning & Development teams to uplift sales advisory standards and improve overall quality

• Contribute to the continuous enhancement of the PTC framework including process improvements automation initiatives and control strengthening

• Participate in ad-hoc projects and initiatives as assigned

Education / Professional Qualification & Experience:

• Degree or Diploma in any discipline

• 35 years of relevant experience in the insurance or banking industry

• Understanding of Sales Advisory Process will be an advantage

• High attention to detail

• Good communication and interpersonal skills with the ability to articulate findings and engage stakeholders effectively

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.