Commercial Manager SG

Were looking for a driven and customer-obsessed Commercial Manager (SMB) to manage and grow a portfolio of existing SMB clients while also driving new business acquisition. This is a hands-on individual contributor roleideal for someone who thrives on owning the full customer journey and is passionate about helping small and mid-sized restaurants scale through technology.

Youll be the face of TabSquare to our SMB customers in Singapore working across functions to ensure success retention and growth.

What Youll Be Driving

• New Business Acquisition:

  • Prospect pitch and close new SMB clients through a mix of outbound efforts inbound leads and partner referrals.

  • Own the full sales cyclefrom lead qualification to closingtailoring solutions to fit customer needs.

• Account Growth & Upsell:

  • Own and manage a portfolio of SMB clientsbuilding deep relationships understanding their goals and identifying upsell opportunities.

  • Define what success looks like for each customer and work closely with internal teams to deliver value at every touchpoint.

• Customer Retention & Experience:

  • Be the voice of the customer internally ensuring that feedback drives continuous product and process improvement.

• Pipeline & CRM Management:

  • Maintain accurate and updated records of all account and sales activities in CRM tools.

  • Actively manage your pipeline to ensure consistent activity forecasting accuracy and target achievement.

• Commercial Analysis:

  • Use data to prioritize accounts track performance and identify growth or churn risks.

  • Share insights and best practices with the broader commercial team to continuously raise the bar.

What You Bring

• 5 years of experience in B2B sales or/and account management successideally in SaaS tech or F&B/hospitality-related industries.

• Proven ability to manage a high-volume SMB portfolio while consistently achieving sales and retention targets.

• Experience in solution-selling consultative sales and uncovering business value for small to mid-sized customers.

• Excellent communication and relationship-building skills with the ability to navigate both strategic conversations and day-to-day operational matters.

• Strong understanding of the Singapore SMB market including common challenges buying behavior and decision-making structures.

• Highly organized resourceful and proactivecapable of juggling multiple priorities while staying laser-focused on customer outcomes.

• Familiarity with CRM tools (e.g. HubSpot Pipedrive Salesforce) and comfort working with data to inform decisions.

Remote Work :

No

Employment Type :

Full-time