Clinical Specialist, Surgical Technologies

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Surgical Technologies is focused on advancing procedural precision through enabling technologies that support clinicians during surgery. Within this portfolio the Clinical Specialist serves as the clinical and technical resource for navigation and imaging solutions partnering with healthcare professionals to optimise technology adoption procedural workflows and patient care outcomes. The role supports product implementation clinical case coverage customer education and ongoing technical support across hospitals and healthcare institutions.

This position is based in Singapore and follows an onsite work model requiring regular presence at customer facilities and operating theatre environments. Occasional travel may be required to support customer needs training activities and business initiatives within the region.

The Clinical Specialist provides clinical technical and application support for navigation and imaging technologies used in surgical procedures. This role works closely with physicians operating room personnel radiology teams and other healthcare professionals to support product utilisation training troubleshooting and customer satisfaction while serving as a trusted resource for enabling technologies.

Primary Responsibilities

• Provide on-site consulting guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage

• Analyze resolve and repair product issues through detailed analysis and utilization of engineering expertise

• Direct and assist Radiology staff in performing necessary scans prior to surgery

• Educate/train physicians and hospital personnel including OR staff Radiology Central Sterile Processing Biomedical and Information Technologies staff on the use of IGS products and services

• Develop and conduct training programs for hospital staff enabling them to implement in-house training

• Act as primary customer liaison maintaining contact with customer assessing satisfaction and usage levels and working to increase revenue via the sale of spare parts upgrades etc.

• Work closely with the Senior Application Consultant Area Account Manager Key Account Manager and Marketing Manager on market transparency upgrade initiatives and R&D projects

• Attend meetings and trade shows to demonstrate and promote IGS products and services

• Keep abreast of developments regarding Medtronic and competitive IGS products and services via ongoing training and individual research and analysis

• Perform other duties and responsibilities as required

Required Qualifications

• Bachelors degree in Biomedical Science Medical Technology Nursing Life Sciences Healthcare Engineering or a related technical discipline with 1-3 years of clinical technical support healthcare technology or medical device experience.

• Experience delivering customer-facing support training or clinical education within a healthcare environment.

• Ability to work in operating theatre and hospital environments including after-hours and weekend support as business needs require.

• Strong verbal and written communication skills with the ability to interact effectively with healthcare professionals and cross-functional stakeholders.

• Ability to travel occasionally to support customer training and business activities.

Preferred Qualifications

• Experience supporting medical devices surgical navigation imaging or image-guided surgery technologies.

• Knowledge of human anatomy surgical workflows and operating room practices.

• Experience providing application support product troubleshooting or technical field service within the healthcare industry.

• Experience delivering hands-on training programmes for physicians nurses radiology staff or other healthcare professionals.

• Familiarity with hospital information systems radiology workflows or advanced healthcare technology platforms.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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